22-31 Technical Support Analyst (Temporary 12 Months)

The Opportunity

The Technical Support Analyst is responsible for user support and maintenance of computer hardware, software, and networks.

As a Technical Support Analyst, you will:

• Provides timely resolution to user requests for support with software applications, mobile devices, computer equipment and networks by resolving technical issues, providing coaching, and recommending training. Maintains records of resolution details and follow up information.
• Performs Tier 1 troubleshooting and information gathering of tickets and then forwards user requests requiring additional support to appropriate IT team. Tracks application issues and informs development team of issues and opportunities.
• Ensures the system is operating efficiently by monitoring performance of computer hardware, software, and networks and taking appropriate action to resolve technical issues.
• Creates accounts and configures hardware as part of onboarding process.
• Implements new or upgraded hardware, software and network services with minimal downtime or disruption of service by planning, automating processes, and thoroughly testing. Manages and monitors internal assets to ensure accurate inventory records.
• Ensures the Authority can be operational after service disruptions through the development of recovery scripts and procedures for applications, operating systems and files/databases.
• Assesses new computer hardware, software or network services and makes recommendations on replacement or future purchases.
• Ensures the Authority data, services, systems and computing resources are secure by employing security best practices, keeping software and firmware up-to-date, apply vendor security patches in a timely manner

Knowledge, Skills & Experience you have:

• The required knowledge and skills for the position would be acquired through a diploma in computer science and 2 years of experience in IT.
• Solid communication, interpersonal, and customer service skills to understand and resolve user issues.
• Solid analytical and problem-solving skills to assess and troubleshoot problems.
• Ability to understand requests and issues in the larger context of the business to ensure that solutions are holistic and sustainable.
• Knowledge of current and emerging technologies.
• Knowledge of Windows, Word, Excel, Visio, Outlook
• Knowledge of current Microsoft Operating Systems, Linux
• Knowledge of other operating systems e.g. UNIX
• Knowledge of cloud tools on Azure such as Intune
• Knowledge of DNS, DHCP, BOOTP, TFTP, PXE
• Knowledge of Oracle, Microsoft SQL Server
• Knowledge of communications hardware/software
• Knowledge of personal computer hardware/software configuration
• Knowledge of VoIP and telephony systems
• Knowledge of Antivirus, Anti-malware, Backup/Recover
• Knowledge of software deployment
• Knowledge of Web development
• Skilled at writing utility scripts, e.g., PERL, VB Script, PL/SQL, PowerShell, Javascript

About Technical Safety BC

Technical Safety BC is an independent, self-funded organization that oversees the safe installation and operation of technical systems and equipment across the province. In addition to issuing permits, licenses and certificates, we work with industry to reduce safety risks through assessment, education and outreach, enforcement, and research. Through simplification of our initiatives, we promote understanding and engagement, making safety accessible to everyone. As society changes, we create and adopt new ideas, skills, and tools that will enable us to meet the safety challenges of a highly-connected world.

We’re always looking for exceptional people to bring new ideas, fresh thinking and the motivation to help shape the safety system in B.C. We are strongly committed to fostering diversity within our community. Technical Safety BC welcomes those who would contribute to further diversifying our organization, as we are an equal opportunity employer.

Our values guide our work.

• We See Genius in Diversity
• We Foster Confidence
• We Make the Complex Simple
• We Adapt

If you are interested in this position, please apply online by the internal deadline of 4:00 PM PT March 28, 2022. This opportunity will remain posted until filled; however, priority consideration will be given to those who apply by the deadline. To see a full list of our current opportunities or to learn more about Technical Safety BC, please visit our website at technicalsafetybc.ca/careers.

Please note: Technical Safety BC has implemented a mandatory vaccine policy effective November 29, 2021. For more information, please refer to this page on our website.