Key Account Manager

Key Account Manager

Job Description

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In your Key Account Managerrole, you’ll help us deliver better care for billions of people around the world.

From brands such as Huggies® and Kleenex® to medical devices and workplace solutions, Kimberly-Clark makes the essentials for a better life. We hold the No. 1 or No. 2 share position globally in more than 80 countries, but we’re not just changing diapers here. Our employees are changing the world for the better with innovative products that create new categories and push existing ones to a higher level. If fresh thinking and a passion to win inspire you, come Unleash Your Power at Kimberly-Clark.

The Key Account Manager applies a considerable level of expertise and creativity to originate and execute strategies and programs that leverage the brands, resources, and organizational strengths of Kimberly-Clark with the customer. He/she develops joint business plans with the customer and conducts quarterly reviews to ensure plans continually reflect the goals and objectives of the customer and KCI. He/she works to become expert in the customer’s business, understanding the rationale for key marketing and category decisions the customer makes for its market. The Key Account Manager must manage customer relationships, category management, business planning and brand management utilizing cross-functional resources and data sources.

Key customers for this position are the Customer, Customer Development and Business Teams, Category Management, Planning, Supply Chain, and Finance. These customers expect clear, succinct, compelling and timely communication that proactively identifies and capitalizes on opportunities to meet share expectations, net sales and contribution.

Responsibilities:

• Manage assigned customer to achieve net sales and contribution objectives, establish K-C category presence, meet customer objectives, and ensure the timely execution and follow-up of related administrative tasks, while conforming to corporate, financial, sales, and selling expense policies and instructions. Ensure timely communication to those with a need to know regarding changes in fund status or expected spending levels.
• Develop and initiate (internally with Business and externally with Customer) innovative plans, programs, and strategies to leverage the brand, resources, and organizational strength of K-C to provide a significant value-added service to the customer.
• Fully utilize all Finance and Category Management resources to drive the exploration of new opportunities, successfully position proposed strategies, and to evaluate the effectiveness of completed plans and programs.
• Provide effective fund management for the assigned customer to ensure spending levels are commensurate with expected volumes, claims are processed in a timely manner, and accurate and well organized records are kept in support of internal or external audits. Identify volume gaps and develop proactive merchandising plans to cover the shortfall.
• Fully penetrate all levels within assigned customer, and facilitate establishing mutually beneficial business relationships between appropriate K-C personnel and VIP customer managers and decision-makers.
  Provide functional direction to customer team members and other internal resources with responsibilities for assigned customer to ensure a coordinated and consistent approach to the execution of specific events as planned by the Key Account Manager.
• Facilitate full and open communications with and between retail and account personnel, Business and Customer Development, internal K-C support departments, and the Customer, regarding existing and potential issues, challenges, and opportunities.
• Contribute to the achievement of business and personal objectives by seeking and responding to performance and development feedback, and by initiating personal development activities to enhance functional effectiveness.
• Contribute to an environment where all team members are respected and valued regardless of their individual differences, and are motivated to improve both their individual and team contributions to achieve desired business results.

About Us:

At Kimberly-Clark, you’ll be part of the best teams committed to driving innovation and growth. We’re founded on 150 years of market leadership, and we’re always looking for new and better ways to perform—so what can you do with that? There’s no time like the present to make an impact at Kimberly-Clark. It’s all here for you at Kimberly-Clark.

This position reports to Director Customer Development or Market Manager for the region and interacts internally with the Brand Teams, Customer Team and other Customer Development staff.

About You:

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

To succeed in this role, you will need the following qualifications:

• Education required/ preferred: A recognized Bachelor’s Degree and equivalent work experience
• Experience: 3+years of Customer Management experience required or, equivalent Consumer Packaged Goods Industry experience.
• Skills/Competencies: Broad knowledge of Kimberly-Clark organizational structure; products and categories; and Customer Development policies and procedures is required.
• Ability to develop and interpret market, business and financial analysis supporting the execution of regional business.
• Effective command of the six Leadership Qualities and ability to apply those qualities toward effective interaction with team members and internal customers.

Total Benefits:

Here are a few of the benefits you’d enjoy. For a complete overview, see Canada | My K-C Benefits (mykcbenefits.com)

• Great support for good health with medical, dental, and vision coverage options. No waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
• Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
• Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
• Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Global VISA and Relocation Specifications:

Primary Location

Canada-Ontario-Mississauga

Additional Locations

Worker Type

Employee

Worker Sub-Type

Regular

Time Type

Full time