Junior IT Support Analyst

Job content

North American Development Group (“NADG”) has been active in the development, acquisition, redevelopment and management of over 200 shopping centers, mixed-use and residential developments comprising in excess of 35 million square feet across Canada and the United States.

Currently, NADG has over $4.5 Billion of AUM and owns over 25 million square feet of shopping center and mixed-use space in the United States and Canada, as well as more than a dozen residential land development projects consisting of over 9,000 units in various stages of development or pre-development. A future pipeline exceeding 1,600 acres of land slated for mixed-use, residential and retail development is also owned by North American Development Group. NADG’s team of some 235 professionals are located in 11 offices across North America, 6 in Canada and 5 in the United States.

NADG has raised, sponsored and participated in more than $1 Billion of real estate funds and investment vehicles, utilizing investment criteria for core, opportunistic, land development and NNN real estate projects. Currently, in addition to our private equity funds, NADG manages in excess of $850 million of Institutional Investor capital in an extremely disciplined manner. Since 2010, NADG has acquired over 50 retail, residential, mixed-use and other properties comprising more than 7 million square feet of existing or to be developed space.

Please visit our website http://www.nadg.com for more information.

Junior IT Support Analyst (12 Month Contract – Possibility to go Permanent)

The Junior IT Support Analyst is responsible for supporting the Helpdesk team with escalations and on-site support to employees in Canada and the U.S. This includes assistance with hardware and software issues either by phone, remotely or in-person. Additionally, the role involves supporting IT managers with application and infrastructure project tasks.

Responsibilities:

• Provide 1st level IT support for all internal customers in the U.S. and Canada
• Supporting computer hardware, laptops, mobile devices, telephones, printers and scanners
• Follow-up on outstanding incidents and escalations to ensure issues are resolved in a timely manner
• Respond to all inquiries in an efficient and professional manner
• Support users remotely using remote control tools
• Assist with hardware deployment, relocation and configuration as required
• Assist with user onboarding and off-boarding
• Help with management and tracking of IT assets across the company
• Assist with IT projects and other ad hoc assignments as required
• Some travel within the extended GTA may be required to support different office locations.
• Some availability outside normal business hours (evenings and weekends) may be required for resolution of urgent IT issues

Qualifications

• 1-2 years of experience in a similar IT support role
• Proficient with Microsoft 365 applications and services
• Proficient with Microsoft Office suite of products
• Strong written and spoken communication skills
• Excellent interpersonal skills with a service delivery mindset
• Demonstrated problem solving, critical thinking and analytical skills
• Able to prioritize and manage workload in a fast-paced environment
• Calm and patient approach to dealing with people at all times
• Team player who is able to take direction and work independently
• Previous helpdesk experience is preferred but not required

We thank all applicants however only qualified candidates will be contacted.

The Company supports requests for accommodation from candidates with disabilities.

Requests for accommodation may be forwarded directly to Human Resources.