Jr. Customer Service Specialist

Job content

Description

We have an exciting opportunity for a driven Customer Experience Specialist! If you are a customer success detail oriented who is excited about providing exceptional customer service and helping elevate customer experiences, then we have a position for you. In this position, you will be responsible for understanding the needs, motivations, and emotions of customers, then applying this knowledge to strengthen customers’ experiences across the organization.

Major responsibilities

• Develop engagement and marketing strategies for new products or services
• Use collected information to identify gaps and recommend strategies to strengthen customer experience metrics
• Work in a strategic, high-volume fast-paced environment
• Collect, monitor, and analyze customer feedback and satisfaction using various forms of communication including phone calls and email correspondence
• Collaborate closely with internal stakeholders sales, marketing, and account management teams to help with enhancing customers’ experiences
  

Requirements

• Proven ability to collaborate with others is essential, as well as strong project management and problem-solving expertise
• Candidates who possess strong interpersonal, customer service, and communications skills, including exceptional listening capabilities
• Advanced skills in business writing, including the use of email correspondence
• Exceptional computer skills including knowledge and experience with customer relationship management software (CRM)
• Ability to interpret and analyze data to enhance customers’ experiences
  

Give us a call today if you possess the right experience and skills for this exciting position with an immediate start date!

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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