Yard Team Member

仕事内容

Description

The Yard Team Member’s main priority is to provide the best experience to our RONA customers with service and product needs. Responsibilities include (but are not limited to): providing expertise, guidance and knowledge to sell products and projects to ensure we meet and exceed our customer’s needs and expectations.

Service

RESPONSIBILITIES:

Customer service is the number one priority and responsibility for this position. The following RONA Service Standards are a critical component for this position, all employees are expected to know these.

• Customers always come first – make customers the 1st priority, they come before any other task. Always be ready to service a customer’s needs whether it is in person or over the phone, no matter what you are doing.
• Ready with a friendly greeting – show immediate interest in customers and employees by making eye contact and offering a friendly (genuine) greeting.
• “I’ll be with you shortly” – it’s important that our customer understands they are the priority. When you have customers waiting, offer a smile and recognition of their presence.
• I propose products – ask your customer questions to determine their needs. Be knowledgeable of products and services offered in your department and within the store so you are able to make expert suggestions to your customer.
• I reply to questions – If a customer has a question that you cannot answer, take steps to provide the answer. Utilize resources within the department, store, and leadership team or even in our RONA network.
• I make customers aware of promotions – Be fully aware of flyer items and their location. Refer to all communications within the store to ensure awareness of all upcoming events and promotions.
• I find a solution – if a customer is unhappy, take steps to resolve the situation. Be resourceful and draw upon relationships with co-workers, internet or other stores so that our customer is more than satisfied with the outcome.
• A thank you for every customer – Be sure to provide a genuine thank you and invitation to return to the store. Invite customers to participate in the RONA Opinion survey.
  

Requirements

QUALIFICATIONS:

• Customer service oriented
• Ability to work outside in all conditions, year round
• 100% commitment to a safe work environment
• Ability to perform physical work with medium and heavy lifting on a regular basis
• Related experience and knowledge an asset
• Excellent listening, communication, and interpersonal skills
• Ability to work independently or with a team
• Driven with the ability to take initiative
• Previous forklift experiences an asset but will train and certify
  

Comments

Work conditions :