Warranty Coordinator - Residential Construction

仕事内容

The Opportunity

We are seeking a versatile and charismatic Home Warranty Coordinator to provide administrative support for all aspects of our projects. They will be responsible for organizing and maintaining all warranty items while promoting a professional and positive relationship with our homeowners. The candidate will perform all tasks related to supporting our after-sales service team on-site.

The Role

• Organizing and maintaining all homeowner PDI, 30-Day & Year-End warranty items
• Liaising with homeowners regarding their concerns and warranty items, ensuring that a professional and positive relationship is maintained
• Take ownership of homeowner issues and actively assist in driving a resolution
• Ensuring that the warranty items are addressed in a prompt and professional manner
• Responding to emails and phone calls, scheduling of appointments, administrative duties, update and maintain deficiency lists.
• Assist in the PDI process, as required
• Preparing homes on closing day
• Keep records of customer interactions, processing accounts and file documents
• Assist site staff in the coordination of trades to complete warranty items
• Ensure that you are up-to-date with current Tarion Guidelines and to attend Tarion Builder Update meetings
• Review the quality-of-service work when required

The Candidate

• Enthusiastic individual who enjoys a fast-paced environment with a residential builder
• Must be able to work independently, self-starter, and in a team environment
• Must have knowledge of the Tarion Warranty
• Knowledge of Newstar an asset but not necessary
• Available to work on a construction site Monday to Friday; day shift
• Reliable individual must have their own vehicle
• Proven effective communication skills, both verbal and written
• Conflict resolution capabilities a must
• Related experience in the construction industry is a strong asset
• Basic understanding of MS Office
• Ability to effectively problem solve

The Company

We are a leading-edge and award-winning luxury residential home builder with an outstanding team that takes pride in building well-made and elegantly crafted homes in the most desirable locations across the GTA.

We are looking for candidates that are excited for a new challenge and eager to help shape the future of Hallett Homes. This role is ideal for an enthusiastic and motivated candidate looking to engage in a fast pace and industry-leading team environment.

If you match the criteria above, please apply! Or if you know someone who matches the job description, please forward our job posting to them.

We thank all those who are interested however only those chosen for an interview will be contacted. No phone calls will be accepted.