Teller

仕事内容

Desjardins values diversity and equity in the workforce and is committed to meeting the needs of people with disabilities by adapting the recruitment process, as needed.

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level

NV-02

The incumbent serves members and customers who require assistance with monetary and convenience transactions. He or she advises and assists members and customers in selecting and using automation solutions, and provides them with general information on Desjardins Group’s service offer.

General Information on the Position

Recognized as a prestigious employer, Caisse Desjardins du Mont-Saint-Bruno boasts 75 passionate employees motivated by challenges, skills development, team spirit, recognition and the health and well-being program created for them.

Caisse Desjardins du Mont-Saint-Bruno is very involved in its community and is a key economic player in the Saint-Bruno and Saint-Basile-le-Grand region, serving more than 20,500 members in its 2 service centres. Its business volume exceeds $1.7 billion, including $635 million in personal and business loans. Savings total $848 million (balance sheet and off-balance sheet savings) and its market is recognized for its strong business development potential.

Main Responsabilities

• Carry out monetary and convenience transactions (e.g. deposits, withdrawals, Desjardins access cards, bill payments and bill management, account information and changes, personalized cheque orders, plans, direct deposits and withdrawals, certified cheques, drafts and money orders, automatic transfers, account statements). Verify and record supporting documents required to carry out transactions. As needed, process round-the-clock and ATM deposit envelopes.
• Advise and assist members in selecting and optimizing their use of various available tools, fostering autonomy and promoting automation (e.g. ATMs, AccèsD Internet and telephone, Desjardins mobile services, Desjardins.com, as well as additional channels such as the Student Service Centre and Desjardins Bank).
• Listen to members’ and customers’ needs in order to ensure their full satisfaction and identify sales opportunities, and, when appropriate, refer them to individuals who can meet their needs.
• Contribute to sales growth by taking part in various solicitation and referral activities.
• Ensure that all activities are completed in a timely fashion and in accordance with prescribed quality standards.
• Maintain the security of transactions and operations in accordance with current policies, practices and standards.
  

Other Working Conditions

• Workplace : The work arrangement for the position is full-time on-site work
• Number of jobs available: 1
  

Qualifications

• High school diploma
• A minimum of 1 year of relevant experience
  

Please note that other combinations of qualifications and relevant experience may be considered

• For vacant positions available in Quebec, please note that knowledge of French is required
  

Specific knowledge

• Knowledge of all counter and convenience products and services
• Knowledge of all Desjardins products and services aimed at caisse members and those offered by business centres, components, distribution networks/channels and as well as those of competitors
• Knowledge of integrating data into systems
• Knowledge of security measures, legal framework and internal controls
• Understanding of the philosophy and fundamentals of financial services cooperatives
• Knowledge of operating procedures related to convenience products and services and automated and assisted transactions
• Knowledge of service standards
  

Desjardins Cross-sector Skills

Action oriented, Customer Focus, Differences, Nimble learning

Key competencies for the job

Communicates effectively, Interpersonal Savvy, Situational adaptability

Work Location

Caisse Desjardins du Mont-Saint-Bruno

Trade Union

Non Syndiqué

Unposting Date

2022-06-2

Job Family

Member/client sales and service (FG)