Technical Support Analyst

UBC Faculty of Medicine provides undergraduate medical education in 4 geographically separate sites in BC: the Northern Medical Program in Prince George (located at University of Northern BC); the Southern Medical Program in Kelowna (located at UBC-Okanagan) the Vancouver-Fraser Medical Program (located at UBC) and the Island Medical Program at the University of Victoria. The Technology Support Analyst supports the technology that has enabled the effective distribution of the undergraduate and postgraduate medical education programs across BC.

This position provides support to the faculty, staff and students of the Island Medical Program to support their use of audio/visual and VC facilities for teaching, administration and research. Job responsibilities will be carried out in more than one location, including the University of Victoria (Medical Sciences Building), Royal Jubilee Hospital and Victoria General Hospital. Additional travel may be required to support other installations within the Island Health Authority.

The position is part of the team responsible for the day-to-day operational readiness and the future development/redesign of instructional facilities. The Technology Support Analyst will participate in project management regarding the development of technology and the associated processes/policies in rolling out and maintaining said technologies at a local and provincial level through collaboration with other technology teams at other universities and health authorities.

The position will also be trained in the operation of the Simulation Centre. The incumbent will be able to provide backup coverage for this facility.

This is an on-air position. The incumbent must have the ability to monitor sessions while conducting other tasks. The environment can be demanding and stressful and the incumbent must be able to remain calm under pressure and re-prioritize tasks on an ad-hoc basis. This position may be required to work some evenings or weekends. Viewing of the Island Medical Program curriculum may cause some discomfort for those uninitiated to medical education.

This position requires an undergraduate degree in a relevant discipline and a minimum of two year’s experience or an equivalent combination of education and experience.

Formal training in audio-visual service plus industry training and credentials such as Cisco or Crestron Certification. Some project management experience will be an asset.

In addition this position requires:

• Excellent analytical, critical thinking and problem solving skills
• Superior communication skills, both written and verbal
• Excellent judgement and initiative
• Superior customer service skills
• Ability to build and maintain productive working relationships with all stakeholders
• Ability to work independently and collaboratively in a team environment
• Proven track record achieving project goals on time and produce deliverables of a high quality
• Demonstrate flexibility, adaptability and creativity
• Strong work ethic
• Superior time management skills

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

COVID 19 On-Campus Requirements

The University of Victoria requires all students, staff and faculty coming to campus to declare their COVID-19 vaccination status. Your declaration is confidential and will be securely stored.