TDI Operations Officer III- EN

仕事内容

TD DescriptionTell us your story. Don’t go unnoticed. Explain why you’re a winning candidate. Think "TD" if you crave meaningful work and embrace change like we do. We are a trusted North American leader that cares about people and inspires them to grow and move forward.Stay current and competitive. Carve out a career for yourself. Grow with us. Here’s our story: jobs.td.comDepartment OverviewWe’re the team behind the team that provides insurance to millions of Canadians.In TD Insurance Operations, we’re dedicated to making sure everything runs smoothly by delivering on a wide range of administrative activities for our internal business partners. And we do it while always achieving our optimal customer service targets.Customer satisfaction starts with accurate and reliable operations management.We’re essential for the proper day-to-day operations of TD’s life, home and auto insurance, plus travel, and even, credit protection. Supporting the infrastructure of our insurance business, we’ve developed an expertise in finding the most efficient and cost-effective ways to securely and consistently deliver on our team goals. And we know it’s because of our good, honest and very detail-oriented work that we can keep our promise to our customers – and protect their peace of mind.Job DescriptionAs the Insurance Operations Officer III, you’ll support the larger team in handling a complex range of administrative activities, such as answering customer calls, document management and processing transactions. As you develop your own expertise around all of the systems involved at TD, you’ll take on more responsibility in helping to find opportunities and make recommendations to improve our team’s overall performance. And, you’ll come in everyday with a positive attitude to give it your best, build meaningful relationships and benefit from the mentorship of senior team members. You’ll be trusted to:

• Provide specialized expertise on a complex range of administrative support activities, such as handling inbound calls with exceptional product knowledge, accurate processing of transactions, and investigating and reporting on potential risks.
• Provide optimal customer service, including policy guidance and product advice to our internal partners, when responding to phone and email inquiries as the initial point of contact on our team.
• Follow internal operating practices and industry regulations when completing transactions, investigating records and reporting on findings, while recognizing when and how to raise issues of a more complicated nature.
• Contribute to improving operational efficiencies in support of the TD Insurance team by staying productive, organized and keeping everyone up-to-date on the status of your assigned projects.
• Maintain our high service levels by providing reliable speed and accuracy in the processing of all required tasks while maintaining detailed documentation.
• Support all of our operational programs and processes, including team investigations, by consistently providing timely and effective completion of all assigned tasks, which could include proofreading process documents, double-checking the accuracy of reports, and sorting incoming mail.
• Participate in personal performance development by cross-training within your own team to become adept at handling a larger scope of tasks in the interests of career advancement opportunities.
• Share your ideas and fresh approaches to help develop innovative solutions that could improve our service levels and maximize our value and effectiveness across the business.
• Act with the highest levels of integrity while always observing regulatory guidelines, fulfilling your due diligence and properly handling confidential information.

Job Requirements

• Completion of post-secondary.
• Undergraduate degree considered an asset
• 3+ years of relevant experience.
• Desire and ability to work in a fast-paced environment through strong administration, organizational, planning and time management skills
• Able to use MS Office (Word, Excel and Outlook) and internet
• A go-getter individual who can exercise initiatives and be accurate, and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer service skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

Additional InformationInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needsInclusivenessAt TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.