Software Developer in Test

仕事内容

Software Developer, Test

Are you someone who likes to solve complicated problems using cutting edge technology? Are you interested in contributing to the quality and automated testing of microservices deployed in AWS Cloud?  Do you want to work in an environment where you have the flexibility to grow your skillset? If so, this job might be for you. 

What this role is: 

You will design, develop, and execute testing strategies to validate and improve engineering efficiencies of features to enhance the Genesys Cloud Workforce Engagement Management (WEM) product suite. You will have the opportunity to use cloud technologies like Lambda, DynamoDB, as well as other AWS services in a very dynamic and agile environment. 

The WEM product suite is comprised of a wide range of innovative AWS services around agent scheduling, forecasting, agent coaching, speech analytics, recording, reporting, and gamification. 

 

A Successful Software Engineer in Test Will:

• Provide technical and project leadership in designing full stack testing solutions
• Works with other teams to leverage testing best practices between the groups
• Strong knowledge of quality management methodologies and techniques
• Responsible for evaluating modern testing and quality tools and practices and bringing that knowledge into teams
• Provide day to day technical guidance to team members in their areas of responsibility
• Conduct test reviews (and attend code & design reviews) to help ensure that development process is followed and that the criteria for delivery to product owners are attained.
• Coordinate bug hunts to gather user feedback for new features
• Actively engaged in seeking new information which yields understanding systems and their integrations
• Build trust and maintain relationships with team members of product management and development
• Participate in design and code reviews to help mentor other team members and to influence technical direction of testing department
• Coordinate test efforts for projects involving multiple teams to ensure appropriate test coverage
• Expert in the architecture, design, and customer use cases for their team’s services, dependencies, and product
• Identify acceptance criteria for complex projects and determine priorities for test automation to balance operational efficiency with sufficient test coverage
• Identify areas of risk for performance, longevity, and architectural robustness by designing and running longevity and destructive tests
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects
  
  

 

Preferred qualifications or experience: 

• A Bachelor of Science degree in Computer Science (preferred) or related degrees or equivalent in work experience.
• Effective written and verbal communication skills
• Testing cloud services for security and for compliance with HIPAA, PCI, and SSAE-16 would be an asset
• 2+ years of industry experience 
• Expert proficiency of the following:
• Ability to analyze and interpret data using software analytics services such as New Relic and SumoLogic to monitor services and diagnose problems
• Ability to use delivery pipeline automation and configuration tools such as Jenkins
• Testing of web applications using Selenium
• Understanding of how application frameworks such as Spring and NodeJS are used to develop applications
• Advanced proficiency of the following:
• Knowledge of service-oriented architecture (SOA)
• Knowledge of the Software Development Life Cycle (SDLC)
• Knowledge of object-oriented programming (OOP) using programming languages such as Java and Python
• Knowledge of object-oriented design patterns
• Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, and JSON in a service-oriented architecture (SOA)
• Knowledge of Amazon Web Services (AWS) such as EC2 and S3
• Knowledge of agile testing methodologies and best practices for continuous delivery (CD)
  
  

 

 

About Genesys:

Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Covid-19:

Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time.

As our Covid-19 task force and internal teams plan to reopen our global offices, the policies and procedures will continue to be updated.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

About Genesys:

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.