Service Contracts Administrator

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Providing clean electricity to 4 million customers takes a diverse workforce and that’s where you come
in. We need your talent to help us build major projects to meet growing demand. To help our
customers find clean energy solutions for their homes and businesses and to be ready to respond
during storms and outages to keep our system reliable.

Working for BC Hydro is meaningful. And now, the stakes have been raised as we work towards a
solution to climate change while safely providing clean, affordable electricity to our customers.

We offer a healthy work life balance, training opportunities and career progression. We’re proud to be
ranked as one of B.C.’s Top Employers and one of Canada’s Best Diversity Employers. Join us as we
build an even cleaner B.C.

JOB DESCRIPTION
Duties:

• Participates in developing service level agreements, including providing input to contract pricing

and billing. Monitors contract delivery expectations, costs, and related contract and performance
measurement, incentive and penalty details in discussion with the reporting manager, Field
Services and clients. Compiles and presents information using advanced levels of software
applications such as word processing, database, spreadsheet, graphics and desktop publishing.

• Administers service contract for Field Services to Lines of Business and other Third Parties such

as the outsourcing of support services, fleet and other services by: compiling costs and billing
information; assisting with contract and relationship management; assisting in conducting
benchmarking studies to compare, report and prepare recommendations on service quality and
improvements. Sets up, monitors and reconciles a variety of information using contract/cost
management and financial management systems and refers unusual data to manager; checks,
codes and prepares invoices for sign off by others.

• Participates in communicating policies, standards and processes for the management of

contracts for Field Services in discussion with reporting manager, and through participation in
various forums assists in supporting the service contract environment.

• Provides support in customer interfaces (internal and external parties) through various stages of

the contract by: assisting in defining service requirements to identify activities performed by Field
Services, and preparing pricing documents, reporting templates, monthly status reporting etc;
providing service delivery assistance on a day-to-day operational level. Performs a variety of
duties including gathering, maintaining and creating data from various sources such as electronic
files and information data sheets from technical staff; verifies data received, identifies
discrepancies, updates and/or makes required changes.

• Performs a full range of clerical, administrative and business duties such as preparing and

processing a variety of documents, reviewing and verifying completeness and accuracy of

ADDITIONAL INFORMATION

This position is affiliated with the Movement of United Professionals union (MoveUP/COPE).
http://moveuptogether.ca

We are forward thinking.

BC Hydro is an equal opportunity employer.

We include everyone. We welcome applications from anyone, including members of visible
minorities, women, Indigenous peoples, persons with disabilities, persons of minority sexual
orientations and gender identities, and others with the skills and knowledge to productively
engage with diverse communities.

We are also happy to provide reasonable accommodations throughout the selection process and
while working at BC Hydro. If you require support applying online because you are a person with a
disability, please contact us at Recruitmenthelp@

All BC Hydro employees will be required to show proof of full Covid-19 vaccination.

Flexible work model role definitions
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Our four role types identify the degree of flexibility an employee could have to work from home
based on the type of work they do. The flexibility for an individual job is up to the manager for
each position and the operational requirements. Employees also have the right to work full-time
from the office if they prefer. All of our roles require at least some in-person time.

IBEW/Field – No option to work from home
Resident – Works primarily (4+ days per week) in the office.
Hybrid – May be able to work from home up to 3 days per week.
Remote – Works from home 4+ days per week

HOW TO APPLY

Don’t forget to update your Candidate Profile with your current resume and copies of your
certifications. If applicable, include your Trades Qualification. This will ensure we have all the
necessary information to assess your application without any delays.

Date Posted:2022-02-14 Closing Date:2022-02-25