Service Center Manager

仕事内容

SERVICE CENTRE MANAGER

Position Reports to: Director of Service Centers

Department: Operations

Position Location: Pointe-Claire, Quebec, Canada

Direct Reports: Up to 12

Salary Range: Dependent on previous work experience and education.

Position Summary: This position is with Arconic-Kawneer a worldwide leader in commercial architectural building products. Kawneer is the North American market leader in aluminum building products. This position is located in Pointe-Claire, Quebec, Canada where operations are based for the Eastern Canadian region. Responsible for driving manufacturing excellence linked to achieving short term goals and long-range strategy for the region.

The Service Center Manager will be responsible for oversight of location functions including plant engineering, manufacturing, purchasing, and quality as well as dotted line responsibility for the customer operations including order pursuit and order execution functions. In addition to this, the Service Center Manager directs the manufacturing and continuous improvement efforts of the Pointe-Claire Plant focused on driving improvements in cost, quality, time, safety, and people with alignment to the Corporate Business Plan and is responsible for the Plant profit and loss.

The Service Center Manager is also responsible for creating a vision for success and overall operational improvement of the facility, engaging the employees, and developing the local staff. Finally, the Service Center Manager is responsible for working closely with the commercial team to develop growth strategies for the Eastern Canadian region resulting in revenue generation and job creation. This position works in concert with the Commercial leadership team to understand customer needs and drive operations to deliver those needs to the marketplace.

Essential Duties And Responsibilities

• Develop operating plans in accordance with company policies, goals, and objectives.
• Links established processes and leadership execution in the area of Environmental, Health, and Safety in keeping with the company’s proud legacy of attention to these areas and the community in which it exists.
• Lead the development and execution of a manufacturing strategy to deliver financial objectives through establishment of production and service targets. Responsible for financial earnings plan and achieving expected results during tenure.
• Delivers operational excellence and ensures that operating plans achieve cost and efficiency results that maximize value for the business.
• Optimizes capital expenditures to sustain operations, drive EHS value, and deliver revenue growth.
• Develops and executes flexible production systems based on Lean Manufacturing, TPM, and Process Control techniques across all manufacturing operations.
• Develops quality strategies that drive process stability, quality assurance, and process standardization with associated controls and feedback.
• Ensures adequate people development plans and capable succession plans are in place.
• Responsible for daily manufacturing operations and achieving expected metrics around scrap, rework, operational productivity, OEE, and OTIF.
• Development of local Lead Team through Hoshin planning cycle and having weekly staff meetings for appropriate dialogue around achieving of goals.
• Liaise with Western Region leadership on establishing firm direction goals and vision.
• Working with local union leadership and HR to enact Global Voices improvement activities.
• Conduct daily walkabouts and interaction with plant Supervision including Level 1, 2, and 3 meetings as necessary.
• Ensure all Environmental & Safety policies are followed.
• Monitoring performance and implementing corrective action to meet goals.
• Identifying and implementing improvement plans.
• Solving problems by identifying their root cause and preventing a recurrence.
• Effectively communicating with others within and outside the working group.
• Maintain all production and related quality assurance records.
• Provide leadership, direction, and motivation to people in assigned area.
• Effectively manage employee and labor relations issues including contract administration, grievance handling, and day-to-day employee complaints/issues.
• Responsible for meeting or exceeding production goals including production output, safety, on time delivery, and people initiatives within a traditional unit supervisor role.
• Direct the implementation of Arconic Business System initiatives (lean manufacturing including 5S, standardized work, work balance, product flow, and TPM improvements.
• Own cost savings initiatives (degree of implementation).
  

General Qualifications/Experience

• Minimum of 5 years of industrial experience in manufacturing leadership positions in a Plant environment
• Bachelor’s Degree in Engineering or Operations Management or related discline
  

Preferred Qualifications/Experience

• Advanced degree preferred
• Experience in the Aluminum Extrusion Industry
• Previous P&L experience
• Previous experience developing and implementing KPIs
• Previous continuous improvement experience
• Demonstrated success in developing and executing manufacturing strategies and optimizing operations to achieve cost reductions and productivity gains while operating in a demanding customer environment
• Function expert with hands-on experience in Supply Chain or Lean Manufacturing to drive aggressive financial results and continuous improvements
• Excellent interpersonal skills and the ability to communicate effectively and motivate employees to achieve the desired organization’s financial performance targets
• Bilingual French/English preferred
  

Certificates & Licenses: None.

Work Environment/Conditions: Standard business hours are Monday to Friday. This is an exempt position but frequent overtime is required, and occasional work may be required on weekends. This position has a large workload, is fast-paced, and has many challenging deadlines. Exceptional time management and organizational skills are essential.

Physical Demands: None.

Soft Skills Needed

• UNDERSTANDS CUSTOMER NEEDS
  

A successful service center manager needs to have a deep acknowledgment of customer needs. That requires an understanding of what is a true measure of satisfaction to a customer. Maybe it is an immediate response to customer inquiries, a safe environment or fair price assurance. By knowing what makes your customers happy, you will be able to connect with them and provide guidance to your subordinates on how to take care of customers’ needs.

• COMMUNICATES EFFECTIVELY An effective service center manager knows how to communicate on many different levels with all types of people. The ability to get your message across to your staff, your superiors and, most importantly, your customers is an essential skill that will be put to the test each day. Using a wide array of communication vehicles, including verbal, written and body language techniques, will allow you to establish a rapport with each audience.
• UNDERSTANDS THE ORGANIZATION’S FINANCIAL PERFORMANCE service managers are directly responsible for contributing to their organizations’ financial performance. A successful operations manager knows how to prepare sales projections and expense budgets, and analyze profit & loss statements and balance sheets. To simplify the process of creating financial projections, an efficient operations manager should utilize business planning software, which allows one to build a comprehensive set of financial projections, reports and charts in less time.
• MOTIVATES THE TEAM Organizations don’t get much done unless their people are motivated. A successful service center manager knows the importance of building a strong team and developing positive relationships among team members. This can be achieved by understanding and addressing the individual needs and concerns of your staff.
• TRACKS AND MEASURES STAFF PERFORMANCE It’s essential to set work objectives for each of your team members and be able to measure their progress. As a service center manager, you need to establish specific measurements that tell your staff how they are doing against the goal. This will provide you with the clear base for employee recognition, but also for staff development. In addition, measuring and tracking individual personnel performance will provide feedback that helps focus on issues and success factors that will improve the overall organization’s performance. An effective operations manager should look into utilizing human resource software, which streamlines the process of setting performance goals, evaluating employees and maintaining up-to-date training and certification information.
• CREATES A POSITIVE LEARNING ENVIRONMENT Successful service center mangers understand the need to surround themselves with highly skilled and capable employees. You can accomplish this by providing specific, timely and respectful coaching and feedback to your crew to ensure operational excellence and to improve individual performance. As a role model to your staff you also need to be responsible for your own self-development.
• MAXIMIZES STAFF UTILIZATION A successful service center manager is responsible for proper management of the organization’s most critical asset—its people. As a service center manager, you need to ensure proper staffing for any given time. By establishing staffing threshold levels, you will be able to immediately assess staffing shortfalls and adjust. This will include directing your crew to other tasks to reduce bottlenecks or finding replacements in case of no-shows. Utilizing scheduling software will allow you to reduce time needed to perform the tedious task of staff scheduling. With the help of scheduling software, operations managers can schedule their personnel based on skills, seniority or desired workload, as well as track time off and view staff availability and number of hours scheduled. This will help ensure proper coverage and reduce overtime.
• DELEGATES The difference between successful, happy service center managers and successful but unhappy service center managers can be found in the ability to get things done through others. As a service center manager, you need to learn how to hand over specific tasks to your team members. This should not be perceived by anyone on your team, including you, as putting additional burden on others, but a way to give you—the team leader—the time to concentrate on strategic projects that your entire team will ultimately benefit from.
• ENFORCES STANDARDS As a service center manager, you need to ensure your staff adheres to all policies and practices established by your organization and government regulations. If your company does not provide clearly written policies to your employees, you are putting yourself and your staff at risk of legal ramifications and implications. Utilizing human resource software will allow your organization to quickly create employee handbooks, utilize office policy examples and various HR forms and checklists, as well as a library of IRS forms and U.S. Department of Labor posters. This should help protect not only your customers, but also you and your staff.
• INFUSES PRIDE IN ORGANIZATIONAL VALUES AND MISSION Effective operations managers act with integrity, honesty and knowledge that promote the culture and mission of the company. You cannot expect your staff to adhere to company values or even operational polices if you do not demonstrate a full understanding of company strategy.
  

Primary Location

Canada-QC-Pointe-Claire

Work Locations

CA KMQ Pointe-Claire, QC

Job

Operations

Organization

13434-95001 71 - MONTREAL - S/C MANAGER

Shift

Day Job

Job Level

Manager

Travel

None

Job Posting

Jun 8, 2022, 3:50:52 PM