Senior Conference Clerk

In support of the overall goals of Residence Services, a unit within the division of Student Affairs, the Senior Conference Clerk is responsible for facilitating the successful operation of Conference Services and supervises a team of two seasonal conference clerks in the Residence Services Main Office.

Residence Services provides accommodation services, programming and education to the on-campus student community, in addition to providing a summer conference operation for off-campus customers. The Senior Conference Clerk provides exceptional customer service, performs sales tasks and account management related to group and guest bookings by responding to inquiries for accommodation, processing reservations, liasing with conference convenors, and other Residence Services departments such as facilities, houskeeping and front desk, applying payments and charges, and assigning rooms using a customized computer reservation system.

This position interacts with other campus partners also providing services to groups such as Food Services and Campus Catering.

Reporting to the Associate Director, Business Operations, the Senior Conference Clerk leads conference operations, coordinating the booking process and groups on-site while supervising and supporting the conference clerks. This position coordinates the team’s marketing and sales efforts, and contributes to the development of communciations, sales and marketing strategies to increase conference revenues for Residence Services.

Skills:

• Proven leadership ability
• Superior interpersonal and customer service skills
• Proven sales skills
• Excellent organizational skills; and strong written and oral communication skills
• Outstanding problem solving skills
• Excellent conflict resolution skills
• Proven ability to provide excellent customer service in a fast paced environment
• Ability to multitask and complete a high volume of work efficiently and accurately
• Ability to work independently and in a team environment
• Ability to train others
• Inhabit a passion for the events industry
• Display a high level of organizational and project management ability
• Demonstrated previous experience supervising a team

Specialized Knowledge/Education:

• Demonstrated ability with MS Word, Excel and database software
• Demonstrated mathematical and analytical skills
• Diploma in Business Administration an asset

Experience:

• Three to five years recent experience in conference sales and services, hospitality, retail or higher education environment including experience with a property management system, account reconciliation and data/records management.
• Minimum 3 years experience with standard office software including MSOffice (Word, Excel, Outlook, PowerPoint)
• Strong first-point-of-contact customer service background and experience in supervising teams

Equity and Diversity Statement

UVic is committed to upholding the values of equity, diversity, and inclusion in our living, learning and work environments. In pursuit of our values, we seek members who will work respectfully and constructively with differences and across levels of power. We actively encourage applications from members of groups experiencing barriers to equity.

Read our full equity statement here: www.uvic.ca/equitystatement.

Accessibility Statement

Persons with disabilities who anticipate needing accommodations for any part of the application and hiring process may contact: uviccareers@uvic.ca Any personal information provided will be maintained in confidence.

COVID 19 On-Campus Requirements

The University of Victoria requires all students, staff and faculty coming to campus to declare their COVID-19 vaccination status. Your declaration is confidential and will be securely stored. If you declare that you are not fully vaccinated or choose not to disclose your vaccination status, you must participate in weekly rapid testing.