Senior Application Analyst

• 
  Is Application delivery and support your area of expertise?
• Are you experienced with application performance monitoring, technical problem solving, and owning resolution of client issues?
• Do you understand DevOps and the importance of the feedback loop?

National Bank is pursuing the most important technological upgrade in its history. We are reviewing our systems and processes to simplify them and align them with the needs of our clients. Come and work within a multidisciplinary team that manages and delivers Web & Mobile products in the investment field.

If you are passionate about being a part of a growing technology team and establishing new models for support and application reliability, then we want to hear from you!

What about the day-to-day activities of the position?

• Contribute to the definition, planning, organization and execution of application monitoring and disaster recovery activities across Wealth Management IT
• Leverage a deep understanding of how the systems work to isolate source of a bug or incident to particular system or application
• Have a direct impact on the customer experience
• Resolve escalated, complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered
• Act as a liaison between our delivery squads and operations teams, effectively communicating in both business and technical terms
• Identify and recommend opportunities to enhance productivity, effectiveness, and operational efficiency of the team to enhance overall client experience
• Provide after hours and occasional weekend support for changes/releases, when required.

Specific requirements:

• You have a bachelor’s degree or University certificate / undergraduate with 3-5 years’ experience in an application support role
• You have deep knowledge and experience with SQL scripts, DataDog, Splunk
• You have supported and worked with Windows OS, Unix and Linux
• You have experience with IBM OSS/ISM, CRM2, AS400, Croesus
• You have demonstrated a strong track record with agile and DevOps delivery resulting in high velocity, high quality delivery
• You have previous experience in an application support team, with a focus on monitoring and responding to application reliability, security, and performance KPIs
• You like to share new ideas, collaborate, and learn from others
• You have an innate technological curiosity, and you adore innovation
• You can work with partners in vendor organizations to get to the best outcome
• You can succeed in a fast-paced environment
• You speak and write in English.

Knowledge considered an asset:

• Knowledge of AWS cloud environments
• Prior experience in the Banking or Wealth Management industry

Ready to make a difference as a team? To have a positive impact? Submit your application!

Your advantages

As soon as you are hired, we offer you several advantages so that you can flourish. In addition to competitive remuneration, we offer several flexible and advantageous benefits for you and your loved ones:

• Health and wellness program with many benefits
• Flexible insurance benefits
• Pension plan
• Stock purchasing program
• Employee and Family Assistance Program
• Preferential banking services
• Community Involvement Program
• Telemedicine
• Virtual Sleep Enhancement Clinic

These benefits are just a few of the many benefits available to you.

In the context of the pandemic that we are experiencing, the entire team is teleworking.

Humans first

We are a human-sized bank that stands out for its creativity, entrepreneurial culture and passion for people. We exist to have a positive impact in people’s lives.

Our core values of complicity, agility and the power to act are our sources of inspiration. Inclusion is at the heart of our commitments. We offer a barrier-free and accessible workplace for all employees.

We aim to provide accessibility measures during the recruitment process. If you need accommodation, do not hesitate to let us know during your first exchanges with us.

We welcome candidates from all walks of life and would like to know what you can add to our team.

Ready to undertake your ambitions?

The Bank dares and innovates by modernizing its performance evaluation system to better meet the new needs of our clients. From now on, the expected behaviours of complicity, agility and the power to act count as much as the achievement of business objectives.

Although only one level is displayed, the manager has the flexibility to position the selected candidate in a lower level according to his profile.

Working at National Bank means having access to competitive working conditions, a wide range of social benefits, a dynamic environment and access to telemedicine.

National Bank sees great richness in diversity and values it in all its dimensions. Its goal is to provide an open and respectful workplace where each employee can develop his or her full potential. The concrete commitment of management fosters the development of this value in all areas of the organization. The Bank has been on Canada’s Top Diversity Employers list for several years.

At National Bank, we distinguish ourselves by investing in our employees throughout their careers! Proof, we won the Silver Award at the Canadian HR Awards 2020 "Most Innovative use of HR Technology" for our use of the daily and personalized learning solution, Axonify!