Security Guard-Operator Level I

Allied Universal is seekingProfessional Security Guards in Canada.

The GSOC Operator Level I is responsible for providing primary and secondary security service support by pro-actively monitoring systems and actioning events in accordance with established Standard Operating Procedures.

The GSOC Operator Level I functions as a critical lifeline to client personnel and contract security guards, receiving information, dispatching personnel, and escalating events as appropriate while ensuring that an accurate shift report is maintained.

When required, the GSOC Operator Level I will conduct active monitoring via CCTV to support short term security initiatives and events.

In a regular day, the GSOC Operator Level I will:

• Conduct general monitoring of systems to be aware of adverse and irregular events (i.e. alarms, access control systems, temperature monitoring systems, intrusion detection systems)
• Follow established processes and procedures to document and escalate events to the appropriate work-centre 24/7
• Review CCTV and Networked Video Systems to conduct remote monitoring and investigations.
• Triage and manage of inbound requests to the GSOC from employees, security guards, and external partners (e.g. Alarm Monitoring Stations, Law Enforcement, etc.)
• Work with a team and leader to ensure effective communication of events that occurred during shift and any on-going events (i.e. facilities emergencies waiting for action, etc.)
• Complete relevant shift and/or event based reports in a professional and clear manner
• Utilize a variety of tools ranging from enterprise access control and alarm monitoring systems to various business intelligence sources, open source media, internet, and in-house tools, to respond and alert personnel regarding any adverse conditions that may affect the client, its employees, facilities, and/or properties.
• Additional duties as defined.

The selected candidate(s) must be willing to work on a 24/7 shift rotation and be able to work overtime as required.

**THIS IS A 24/7 POSITION THAT REQUIRES SHIFT WORK AND AN AVERAGE OF 84 HOURS BI-WEEKLY. THE OPERATOR LEVEL I WILL WORK A ROTATING SCHEDULE FOLLOWING A PATTERN OF:

Formal Education, Experience, and Licenses Required:

• College diploma or university degree in Police Foundations/Law and Security/Criminology, Communications or related field, AND/OR 2 years of relevant work experience.
• Must be able to pass any provincially required training or other qualifications for employment
• Must be able to pass and complete employer mandated training (on-line learning modules, in-class and virtual training as required)
• Must successfully pass a Criminal Background Check and/or obtain security clearances as required by the client and employer

Highly Preferred Qualifications

• 1-2 years of experience working in one or more of the following environments:
  • Commercial or Corporate security environments involving 24/7 monitoring and escalation processes.
  • Security/Emergency/Response based dispatch/operations centre services involving direct interaction with callers and dispatched personnel.
  • Customer service and/or call centre experience is an asset.

• 
  Ability to effectively use computer systems in the following areas:
  • General Office Systems (i.e. MS Office/GSuite)
  • CCTV and Networked Video Systems
  • Access Control Systems
  • Incident Reporting Systems
  • Alarm monitoring systems
  • Telephone and Instant Messaging systems.
• Advanced communication skills (written and verbal) in English with the ability to effectively communicate with persons who may or may not speak English as their primary language
• Ability to remain calm under pressure and de-escalate and re-direct telephone conversations to quickly identify and take action to resolve emergencies.
• Demonstrated desire for continuous learning and skills development
• Desire to perform and deliver work by the Allied Universal core values of Integrity, Respect, Teamwork, and Service Excellence
• Prior military or law enforcement experience is an asset