Resource Planning Senior Manager- Burlington

仕事内容

RESOURCE PLANNING (SENIOR) MANAGER

Are you passionate about supporting organizations to achieve results and seeking the opportunity to join a team of Resource Planning Management team?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 2000 employees and are a subsidiary of ICTS EUROPE, which is operating in 22 countries and employing more than 17000 professionals. A.S.P provides services to some of the largest airports in Canada and has a significant presence in the Commercial and Residential spaces in Ontario, Quebec, Alberta, New Brunswick and Nova Scotia.

A.S.P. is looking for a Resource Planning (Senior) Manager who is responsible for the centralized resource planning department; a team which consists of advance and real-time planners, analyst and coordinator that together are responsible for forecasting, planning, and scheduling the workforce for a 24/7 running operation across five provinces.

What You Will Do

• Responsible/accountable for the oversight, leadership, direction and management of all aspects of delivery of Resource Planning services includes people, processes, tools/technologies, and performance management
• Develops, executes and continually refines an effective Resource Planning Program which includes forecasting and forward planning and analysis activities as well as advance and real-time scheduling to meet routine, peak/seasonal period demands, ad-hoc/emergency service requests, schedule changes, new service contracts/call-ups and to address the challenges associated with vacation leave, attendance/absenteeism, staff training at various client sites
• The goal of Resource Management is to meet contract requirements and service level goals, maintain coverage at all times, maximize efficiency and employee satisfaction, and optimize operating results while ensuring avoidable overtime is kept to a minimum
• Develops and executes strategic resource planning tasks (mid to long term capacity planning, business improvement through technology/process changes, long range leave/training planning, recruitment need forecasting, "what if" scenario modelling)
• Fosters and maintains effective and collaborative working relationships/partnerships with key internal personnel (HR, Payroll, Accounting and Operations) to coordinate activities, identify and resolve cross functional team discrepancies, mitigate challenges, address potential or actual process/procedure or performance gaps
• ensure accurate timekeeping, payroll and billing data; identify resourcing requirements/needs; respond to unforeseen operational events and to proactively seek to improve integrated processes/systems to ensure business and operational integrity
• Works closely with Operational Service Delivery teams to understand their client business drivers and contractual requirements to properly reflect resource assignment allocations in site schedules in order to ensure we continually remain within contractual tolerance and to highlight where we are not and provide options/recommendations to support resolution
• Establishes and implements a system of monitoring, auditing, tracking, recording and reporting performance/quality assurance against established Key Performance Indicators (KPI’s) to ensure consistency and quality of service and achievement of contractual requirements, standards and metrics.
• Prepares monthly, quarterly and annual reports and regularly reviews service and performance metrics with A.S.P. Senior management team.
• Develops and analyzes key KPIs for all client groups including Overtime/ Unproductive Time/ Occupancy etc.
• Drives and continually promotes a culture continuous improvement/innovation;
• Participates in the implementation of the company employee engagement program aimed at empowering employees, fostering a culture of continuous improvement, collaboration and innovation inclusive of employee recognition and reward programs and events/activities to celebrate success;
• Supports/participates in preparation for union contract negotiations; annual/seasonal shift and vacation bids and associated labour dispute contingency plans;
  

Who You Are

• 5+ years’ experience managing a fast-paced, front-line Resource Planning & Scheduling environment preferably in a 24/7, multi-location, multi-divisional operation.
• 5+ years people management/leadership experience
• Excellent knowledge of Workforce Management software, principles and best practices
• Working knowledge of Human Resource principles and practices and experience in the interpretation of Collective Agreements
• Excellent oral and written communication, presentation and facilitation skills with a proven ability to conduct professional business communications
• Strong customer service, conflict resolution and interpersonal skills with an unrelenting commitment and passion for service excellence
• Strong organization, planning, time management, skills and ability to work under pressure in a fast-paced and challenging environment
• Must be able to multi-task, be detail oriented, flexible/adaptable, and possess the ability to balance conflicting priorities and work creativity.
• Skilled and knowledgeable in Resource Planning Work Force Management (WFM) disciplines
• Results driven, commercially aware and committed to high personal standards with a desire to achieve and develop both self and others. Ability to demonstrate results, which reflect both quality delivery as well as ability to plan for and accommodate high and sometimes continuously fluctuating resource/scheduling requirements
• Strong and proficient with Microsoft Office Windows based programs (Word, PowerPoint, etc.) with expert skills in Excel for modelling and scenario planning
  

Why You Should Work With A.S.P

• We care about our team and their personal and professional success.
• We offer competitive salaries.
• We offer Health and Welfare coverage for self and immediate family.
• You can have flexible schedules.
  

A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

We hire for PERSONALITY. We train for the job.