Processing Associate

仕事内容

JOB DESCRIPTION
Position Type: Full Time
Department: Client Delivery Support - Commercial Products
Work Location: 400 Ellice Avenue, Winnipeg, MB
Work Hours:Days
Job Level: 9
Travel: No
Posting Expires: 2021/10/17

Come and join our team, but first, let us tell you why we love working here!

• Our long-standing success in providing outsourcing services to Canada’s major chartered banks has provided the foundation for expansion into servicing major companies in the retail and telecommunications sector.
• 20+ Year track record of performance excellence and a focus on innovation
• We are working on some pretty cool stuff that is leading the industry!
• We’ve been awarded for our Diversity and Inclusion programs and recognized as one of Canada’s Greenest Employers, 9 years in a row!
• Join us and learn by being part of a winning, high-performance team!

Work Schedule:
Full Time Days - Monday - Friday 6:00am - 1:30pm
The Opportunity
Processes simple to more complex transactions/jobs, ensuring accuracy and in accordance with Symcor procedures and required deadlines, including keying, capturing, reconciling, balancing, posting, clearing, conducting quality control and distributing or transmitting a variety of financial items. Documents, reports and investigates exceptions or unusual items for processing.
What you will do

• Reconcile and balance the cashbook/journal using applicable balancing tools, investigate differences, and prepare required GL entries.
• Post entries and balance ACSS clearing data in preparation for settlement between financial institutions and virtual or physical exchange of transactions/documents.
• Key transactions including commercial courier data, and adjust entries to client’s accounts for items that require specialized handling (examples include NSF cheques, stop payments, error corrections, etc).
• Access and post entries to multiple client/Symcor applications, balance and reconcile statements, balance and monitor client G/L accounts, investigate errors, adjustments or differences, and communicate directly with external clients to address items.
• Receive escalations and change requests from clients, and where necessary, create Incident Reports (IR) for future investigation and resolution.
• Reconcile items after the Symcor capture process using applicable tracking systems, investigate differences and forward rejects/exceptions to other departments for resolution.
• Accurately prepare work for dispatch to financial and commercial clients, ensuring work is balanced, scanned/completed in operating system.
• Key financial data from monetary items into the appropriate machine or system and assist in high-volume keying, as needed.
• Distribute workflow as per department requirements.
• Review reports, cashbooks and G/L account to identify discrepancies and gaps.
• Follow defined control measures to meet or exceed department goals (ALL).
• Identify, address, and solve minor issues. Inform/update PSO, AM or Manager.
• Identify, address and escalate major issues by escalating to PSO, AM or Manager.
• Write off limit allowed for minor issues – types of minor issues reviewed with AM/MGR.
• Interactions are primarily internal and with peers within own division and other divisions. The position will need to explain situations, provide information, and receive information.
• Interaction with external clients.

What you need to have to succeed
Education:
High School Diploma or equivalent

Experience:
1 to 3 years related experience
Banking experience essential for this position. Minimum 1 year experience.
Skills:
Basic to Intermediate Computer Skills
MS Office as required
Communication skills – Responding to emails and phone as required
What is in it for you!
At Symcor, we define our success by what we help others achieve. We were created to support our clients and, through our products, services and solutions, protect and strengthen their brands. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
• Work-Life Balance

Job Type: Full-time

Work Location: Multiple Locations