Personal Banking Representative- Remote New Brunswick Simplii Financial

仕事内容

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

Job Description

What you’ll be doing

You’ll work in a fast-paced environment where you’ll make a meaningful impact on the lives of our clients. As a Personal Banking Representative, you’ll be the first point of contact for clients calling in with questions or requests related to their banking needs. You’ll deepen relationships, quickly resolve issues and identify opportunities to match clients with the right products and solutions that will enable their financial success. Products and solutions will include Simplii’s bank accounts, credit card products, overdraft protection, bill payments, secured and unsecured credit products, and more. You’ll educate and assist clients using Simplii’s digital capabilities.

CIBC is transitioning to an Agent @ Home model where you will work 100% remote. This is a full time role working 37.5 hours/week and requires flexibility to work between 7AM and 1AM Monday to Sunday. Schedules will be based on performance after 6 months. The start date for this role is August 2nd, 2022.

Please note that we are looking for applications from applicants who are currently residing anywhere within the province of New Brunswick.

Agent @ home program requirements

• Ability to work independently as an Agent @ Home with a secure workspace, in a room or office with a door that closes it off from noises and distractions.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rate (Internet connection can be connected to modem through hard cable (not wireless) with a minimum download speed of 15 mbps and upload speed of 10 mbps. Please note that your internet speed will be testing during the interview process and you will need to have a wired connection to your modem or router
• Satellite internet providers are prohibited and cannot be used due to the impact on call quality and the stability of service
  

How you’ll succeed

• Client engagement - Provide support for clients by helping them to manage their accounts and products. Focus on each client experience and connect on a personal level to make every interaction meaningful. Connect and refer clients to the right Simplii Financial contacts to enable their financial success.
• Problem solving - Listen, ask questions, and put yourself in the client’s shoes. Act like an owner by taking accountability for client issues, and know when to lean on others to find solutions.
• Product knowledge - Deeply understand the Simplii Financial suite of products and work with others to ensure clients are connected to the right people and opportunities. Proactively suggest banking options that will help clients achieve their financial goals.
• Efficiency - Understand that the client’s time is valuable and effectively complete client requests. Strong knowledge of the Simplii systems and products to allow quick resolution of problems.
• Computer Savvy - Able to easily navigate and focus on multiple software applications and dual monitors. 
  

Who You Are

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
• You’re passionate about people. You find meaning in relationships, and surround yourself with a diverse network of partners. You achieve trust through respect and authenticity.
• You love to learn. You’re passionate about growing your knowledge, and you know that there is no limit to what you can achieve.
• You’re goal oriented. You’re motivated by accomplishing your goals and delivering your best to make a difference.
• You engage with your heart and mind. You care about people and you understand different perspectives. You listen and learn from the experience of others.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
  

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a health benefits program, defined benefit pension plan, an employee share purchase plan and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development
  

What You Need To Know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
  

Job Location

Employment Type

Regular

Weekly Hours

0

Skills

Client Satisfaction, Customer Experience (CX), Customer Service, Identifying Opportunities, People Management, Problem Solving