Parts Manager

仕事内容

Downtown Auto Group (DAG) has always recognized that people are our greatest asset and create the foundation for our ongoing success – Come and join our team of dedicated professionals!

Downtown Toyota has an immediate opening for an experienced Parts Manager to join our successful dealership in Toronto. In this key role, you will be responsible for Downtown Toyota’s parts department, providing automotive parts related support to wholesale and retail customers as well as internal departments. In doing so, you will positively impact dealership revenue and profitability while ensuring overall customer satisfaction with the parts department.

About the Role:

• Responsible for the profitability of the parts department
• Determines proper purchasing procedures, inventory control, staff utilization, security, pricing, merchandising, display and advertising
• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels and monitors the performance of all parts department staff
• Prepares and administers an annual operating budget for the parts department
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts and the do-it-yourself public
• Establishes pricing parameters in each customer category that generate enough gross profit to produce a satisfactory profit while maintaining customer loyalty
• Establishes individual parts inventory levels and balances them for maximum turnover
• Ensures that parts inventory turns an established number of times per year
• Monitors and adjusts inventory to minimize obsolescence
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory
• Supervises stock order procedures
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent an established percentage of all orders
• Analyzes sales, expenses and inventory monthly to maintain profit goals
• Develops and administers an aggressive wholesale parts program to produce profit
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers
• Works with the Service Manager and shop foreman to ensure a timely turnaround of parts needed for internal jobs
• Attends managers’ meetings
• Holds Monthly department meetings
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness
• Provides technical assistance to parts department employees
• Monitors parts department employees’ payroll records
• Coordinates a prompt, efficient and timely flow of paperwork
• Directs shipping and receiving efforts to ensure timely processing
• Monitors daily reports such as DOC and sales productivity
• Develops and utilizes a lost sales tracking report
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers
• Develops sales promotions
• Takes advantage of all manufacturers’ inventory co-op advertising
• Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
• Handles customer complaints immediately and according to the dealership’s guidelines
• Ensures that all dealership purchases are properly accounted for before payment is made
• Assists in the collection of past-due accounts
• Supervises cleaning staff to ensure that work area is kept clean
• Enforces safety requirements, including but not limited to forklift training and operation, processing of MSDS sheets on all products carried and OHSA requirements
• Understands, keeps abreast of, and complies with federal, provincial and local regulations that may affect parts sales
• Maintains professional appearance
• Other duties as assigned

About you:

You thrive in a fast-paced environment. You take pride in providing exceptional service to both external and internal customers and always acting with integrity. You have the following qualifications:

• Minimum 2 years of Automotive Parts Manager experience required.
• Post-Secondary diploma or degree in related studies or equivalent education plus experience
• Knowledgeable about provincial regulations and legislation, keeping abreast of any changes
• Experience and strong working relationship with inter-departmental managers
• Proven track record for setting and achieving performance goals.
• Strong understanding of Parts principles, methods, practices, and techniques
• Skilled at providing an exceptional customer experience
• Strong analytical and numerical skills
• Excellent computer skills with proficiency in MS Office applications (Excel, Word).
• Dealer related systems experience desired (Reynolds and Reynolds)
• Highly effective communication (written and verbal), interpersonal and negotiation skills in order to work with customers, colleagues and numerous outside suppliers and stakeholders
• Detail oriented with excellent time management and organizational skills
• Valid Ontario G Driver’s License with no demerit points

What we offer:

We offer a competitive compensation package including medical/dental benefits, an employee purchase program, team atmosphere, management support and ongoing training, as well as opportunities for career development and advancement within the group.

You’ll be part of DAG’s launch of the first multi-branded, multi-purpose automotive/residential complex in downtown Toronto. The DAG Autoplex will be the new home for nine DAG brands: Infiniti, Toyota, Ford, Genesis, Hyundai, Chrysler, Jeep, Lincoln and Nissan Downtown. It will be Revolutionary! Be a part of it.

DAG is committed to personal growth, diversity and accessibility.

DAG has a culture that supports individual career growth and believes in promoting from within.DAG is committed to an inclusive and accessible workplace. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and guests. Accommodations are available on request for candidates taking part in all aspects of the selection process.

If you meet our requirements and feel you have what it takes to join Downtown Toyota as our new Parts Manager then apply today!

All candidates must be eligible to work in Canada. We thank all applicants for their interest. However, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Experience:

• Minimum 2 years Parts Manager experience

Post-Secondary diploma or degree in related studies or equivalent education plus experience

OMVIC license required

Ontario G Driver’s License required

Job Types: Full-time, Permanent

Salary: $70,000.00-$90,000.00 per year

Experience:

• Automotive Parts Management: 2 years (preferred)
• Reynolds and Reynolds/Parts Management software: 1 year (preferred)

Licence/Certification:

• and clean Ontario G Driver’s License abstract (preferred)

Work remotely:

• No