Part-Time Fraud Analyst

仕事内容

At Interac, we design products and solutions that give Canadians control over their money so they can get more out of life. But, that’s not all.

Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like digital identity and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and innovators? We want to hear from you.

Fraud Analyst, Fraud Operations

Interac is on a fast growth path in a very demanding and rapidly changing payments ecosystem - and so is the evolution of our Fraud Operations team. Our Fraud Operations function is a high-paced 24x7 operation tasked with identifying real-time threats to Interac products and services, including INTERAC e-Transfer, International Remittance, INTERAC Online (IOP), and INTERAC Debit products. Through the careful analysis of high-risk transactions and working closely with financial institutions at partner organizations the Fraud Analyst will provide best-in-class fraud services to protect Canadians from real-time threats and resolve customer escalations to ensure a positive customer experience across all Interac products and services.

You’re great at…

• Identifying emerging and changing fraud trends, helping highlight vulnerabilities which may result in new or revised fraud rules.
• Monitoring queues in various fraud systems by reviewing alerts and applying appropriate actions based on established Fraud Management processes.
• Monitoring Fraud Operations mailboxes to ensure external stakeholder inquiries are properly handled.
• Identifying potential threats to the Interac brand by monitoring a customer-facing phishing mailbox, promptly escalating threats for takedown to minimize impact.
• Monitoring fraud systems and escalating any system errors/issues without delay.
• Providing support to the INTERAC e-Transfer Helpdesk by managing incoming tickets and resolving issues within specified SLA’s.
• Leveraging enterprise data and available reporting to drive insights and inform decisions to meet or exceed agreed upon KPIs
  
  

Who are you?

• You are a recent graduate or currently pursuing a University degree in Finance, Business Administration, Criminal Justice, or Information Technology or possess an equivalent combination of education and work experience.
• You possess a keen interest in Fraud and/or Risk Management with a focus on financial crimes and are interested in the prospect of career growth in this area.
• You can multitask and prioritize in a fast-paced environment, working autonomously or collaborating as part of a team.
• You understand the importance of customer service principles and delivering a high quality of service to partner organizations.
• You are highly analytical and maintain working knowledge of the Microsoft office suite of products, namely Excel
  
  

How We Work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection:

You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:

They define us. Living them helps us be the best at what we do.

Compensation & Benefits:

Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education:

To ensure you are the best at what you do we invest in you.

About Interac

Interac Corp. operates an economical, world-class debit payments system with broad-based acceptance, reliability, security, and efficiency. The organization is one of Canada’s leading payments brands and is chosen an average of 16 million times daily to pay and exchange money. For more than 30 years, Interac Corp. and its predecessors, Interac Association and Acxsys Corporation, have facilitated secure financial transactions through the development of innovative and convenient debit and money transfer solutions. A leader in the prevention and detection of fraud, the organization has one of the lowest rates of fraud globally. Visit interac.ca or follow @INTERAC on Twitter. Interac Corp. has a diverse group of shareholders that includes banks, credit unions, caisses populaires, payment processors and merchants.

Interac Corp. believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here.

How We Work

We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection:You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values:They define us. Living them helps us be the best at what we do.

Compensation & Benefits:Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education:To ensure you are the best at what you do we invest in you