Operations Manager

仕事内容

Hwy 401 WESTBOUND, INGERSOLL, N5C 3K1Operations ManagerONroute is a Canadian operated company that provides a clean, safe & friendly environment at our 23 travel centres along the busy 401 and 400 highways in Ontario. We are open 24/7/365, proudly serve over 40 million customers each year and partner with great brands in the quick service food & retail industry. What you may not know is that we are a “start-up” with over 2000 employees. In May 2019, ONroute was sold and we are in the process of carving out the business from the previous parent and creating a stand-alone Canadian company. This is an exciting time and a great opportunity for the right person to join our team as an Operations Manager.Summary:The Operations Manager is responsible for assisting the General Manager in operating assigned brands.This position is responsible for day-to-day supervision of staff members, assigning work to both management and non-management associates, monitoring store level operation performance, coaching and developing employees, and performing all other responsibilities as directed by their manager. This is position reports to the General Manager.Essential Functions:Supervises the day-to-day activities of Plaza Staff within a defined individual or group of restaurants, or storesAssigns work tasks and activities, prepares schedules, and ensures that all shifts are coveredMaintains a working knowledge of all applicable brand standards, all procedures and protocols to maximize brandMaintains an in-depth understanding of Provincial and local sanitary, and health and safety standards, and all procedures and protocols to comply with the lawPrepares daily orders, ensures units are stocked with appropriate levels of product and coaches Shift Supervisors and Assistant Managers on order proceduresConducts and coordinates on-the-job training and ensures all employees receive basic skills training to perform their jobsUses judgment and discretion to resolve less routine questions and problems and refers more complex issues to higher levelsInterviews job candidates, provides recommendations for hiring, terminations, advancement, promotion or any other status change of associates within the storeSupports the General Manager in developing and implementing creative strategies to increase revenueMonitors progress towards unit goalsConsistently provides direct reports and/or indirect reports with support, coaching and encouragement necessary to achieve business goalsDevelops and implements plans that will motivate and recognize direct reports and/or indirect reports for their performance.Minimum Qualifications, Knowledge, Skills, and Work Environment:Requires 3-5 or more years of experience as a supervisor or manager in high volume Food and Beverage or Merchandise operations or other related management experienceDemonstrates team management, delegation and issue resolution skills and the ability to multi-taskDemonstrates knowledge of ONroute policies and product, service, quality, equipment and operations standardsRequires the ability to speak, read and comprehend instructions, short correspondence and policy documents, as well as converse comfortably with individualsONroute is committed to providing accessible hiring and employment practices that comply with the Accessibility for Ontarians with Disabilities Act (the ’’AODA’’) and the Human Rights Code of Ontario.If you require accommodation for disability during any stage of the recruitment process, please indicate this in your cover letter or on the electronic application form.#ONRIG