Medical Secretary - Medicine

Sinai Health is a leading academic health science centre with a provincial, national and international reputation for discovering and delivering life-changing care. Since 2015, we have provided excellent and compassionate care in hospital, community and home. Comprised of Mount Sinai Hospital, Bridgepoint Active Healthcare, the Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care, we translate scientific breakthroughs, push boundaries for health solutions, and educates future clinical and scientific leaders.

Sinai Health is fully committed to a culture of belonging and an inclusive environment that attracts and retains a diverse workforce, at all levels of the organization, that reflects the communities we serve. We welcome applications from racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQ+ persons, and those from diverse backgrounds and experiences. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let us know through the Accommodation Phone Line at 416-586-4800, ext. 7050, or email HiringProcessAccommodation.msh@sinaihealth.ca .

At Sinai Health, we care, create possibilities and offer hope. We are looking for an experienced Medical Secretary to support our Department of Medicine at our Mount Sinai Hospital campus.

The Medical Secretary is an integral part of the busy, dynamic, and growing department of Rheumatology at Mount Sinai Hospital. In this role, you will be expected to exercise sound judgment and independence while managing the day-to-day related administrative activities. You will demonstrate a strong commitment to quality customer service, applying excellent problem solving and communication skills to ensure the success of the department.

The Medical Secretary will be responsible for the following duties and responsibilities:

• Scheduling patient appointments for clinics or procedures including reminder calls
• Scheduling patient appointments with the physician’s medical trainees and adjusting physician schedule to allow time to review with trainees
• Preparation of charts (electronic or paper) for daily clinics for both new and follow-up patients and makes sure latest results are included.
• Validation of OHIP health cards and MSH cards.
• Bookings across different sites
• Reviews and prioritizes telephone messages and e-mails; Relays messages and e-mails to physician in a timely manner
• Assessing, coding, and responding to referrals in a timely fashion; ensuring the correct and timely implementation of referrals to other providers/tests for patients
• Organizing incoming faxes in the electronic medical record (EMR) in a timely manner
• Maintains physicians’ calendars and schedules
• Functions in a public relations role with clients; provides timely, friendly and informative service
• Works collaboratively with other administrative support staff
• Participates in other miscellaneous administrative duties as assigned
• Other duties as assigned

• College Diploma from an accredited educational institution or equivalent education program preferred
• Minimum 4 years of related experience (working in a clinic/health environment preferred)
• Applicants with proven equivalent recent and related training and experience may also be considered
• Proficiency with medical terminology
• Proficiency with Electronic Medical Records (EMR) (i.e. Accuro) or willingness to complete EMR training
• Proficient in Microsoft Word, Excel, Power Point, Outlook
• Strong work ethic; positive, client focused attitude; superior professionalism; dependability and reliability; demonstrated commitment to providing outstanding customer service
• Superior written/oral and communication skills; excellent interpersonal and relationship building skills; ability to effectively convey factual information and detailed explanations
• Demonstrated time management, organizational and self planning skills displaying flexibility by adjusting work schedules according to changing priorities, meeting demanding deadlines and producing high quality work
• Demonstrated satisfactory work performance and attendance record