Manager, Operational Systems

Looking for an opportunity to make a real impact? We’re currently recruiting for an Manager, Operational Systemsto join our amazing team of talented employees. While we are largely working from home as we continue to navigate this pandemic and support our franchisees, our office is in Richmond, British Columbia, so we’re ideally looking for a candidate in the greater Vancouver area.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Serving more than 40 million guests annually, Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 380 restaurants in Canada and more than $1 billion in sales. Boston Pizza has for decades enjoyed a significant takeout and delivery side to our business. This has served as a strong advantage vs. most competitors in helping us adjust to, and successfully weather, the significant impacts the pandemic has had on the broader restaurant industry. We hope you’ll consider joining us!

What you do:

In this role, you will contribute to the success of the organization by leading the creation and onboarding of new programs and systems from inception through to launch. You will work closely with the Director of Operational Systems to create annual goals, processes, and tools that ensure the franchisee and restaurant community are delivering industry leading Same Restaurant Sales Growth, the best guest experience, and superior restaurant profitability.

In this role, you will be expected to:

• Build and maintain strong relationships with 3rd party vendors ensuring a high level of accountability and performance.
• Monitor the performance of all systems and tools and constantly seek ways to optimize and improve.
• Pull meaningful insights from the available data and support cross functional teams in action planning.
• Stay up to date on industry trends and competitive analysis and utilize this information to influence strategic plans for the Operational Systems department.
• Provide ongoing scheduled and on demand training to both restaurants and the field operations team on all systems and platforms in collaboration with the training team.
• Support the Field Operations Team in the creation and execution of Regional/Provincial In-Market Training Sessions, Food Demos, and the bi-annual Leadership Conference.
• Spend time in restaurants on a regular basis to ensure line of sight is maintained to the needs and challenges of our front-line staff and managers.
• Provide input to leadership on the direction of activities for the Operational Systems Team.
• Work with the Field Operations team to support actions directly related to the department’s strategic plans.

Who you are:

• You have experience with program management.
• You may have post-secondary education in business, communications or similar.
• You have an endlessly positive, solution-oriented attitude that creates energy in the business.
• You are agile, adaptable and can handle ever changing situations.
• You have the ability to keep an eye on the big picture while focusing on details.
• You work collaboratively with diverse groups of people creating an impact everywhere you go.
• You are an excellent communicator, both written and verbal.
• You have an intermediate skill level with MS Office products.
• You have strong presentation and training skills.
• You are experienced in the hospitality sector and are known for having the “hospitality gene”.

Why you want to work with us:

• We’re an organization with a strong emphasis on team culture.
• We offer competitive compensation, benefits, perks, and development opportunities.
• Our team has a thorough performance review process and individual development plans.
• We’re always looking to promote internal talent.
• Our team oversees a diverse group of activities and projects and there are significant learning and cross training opportunities.
• We have a tight-knit team to support you every step of the way.
• We’re focused on giving back to the communities we live, work, and play in.

What’s next:

• If you know someone who might be interested, share this posting with them.
• If you’re interested, send us your resume.
• If we’re interested, we’ll reach out to you to schedule a phone screen.
• If you continue to be a prime candidate, we’ll schedule a virtual interview.
• If you’re our leading candidate, we’ll check your references and provided they’re as good as we expect, we’ll extend you an offer.

**COVID-19 considerations: You may be required to visit on site restaurant locations, following all Provincial Health guidelines and Boston Pizza International’s safety protocols, which includes the requirement to wear a mask at all times when visiting one of our restaurants.

At Boston Pizza International, we recognize that our decisions are better and our ultimate success greater when we work together as equal members of one family. We are committed to a culture that welcomes, encourages and celebrates the diversity of our team members.