Manager - Information Services - Executive Support

仕事内容

Description

Join our team and what we’ll accomplish together

The Customer Technology Excellence team uses technology to compliment and enable business outcomes for our customers. By enabling ubiquitous connectivity, deploying modern and reliable technologies, and focusing on a world class IT customer service, TELUS team members are at the forefront of leveraging technology to enable a digital transformation not only for our customers but also for our team members. Within the CTE team, the Executive Support Services (ESS) team provides end to end technology services and support for our Senior Executives, Board of Directors and supporting teams.

What You’ll Do

In this role you will lead a national team of six Executive IT support professionals that provide exceptional service to TELUS Executive team members by supporting all end user technologies and proactively improving the use of the existing and new technologies.

Operations

• Provide hands-on technology leadership and support to our senior executives including the Office of the CEO.
• Align technology best practices, solutions across various IT teams to efficiently deliver quality and resilient solutions to TELUS Senior Executives
• Set and drive executive support strategy and direction via well documented and communicated operational plans
• Measure and identify continuous service improvement opportunities
  
  

Events and Project Delivery

• Provide technology leadership direction to the Executive Support team on all major Executive and Board events (virtual or in person).
• Provide team direction for demand management, opportunity development, project management and service delivery performance.
• Develop, maintain and execute on project and initiative plans that enhance the technology experience for TELUS Senior Executives.
  
  

Client/Stakeholder Engagement

• Build and maintain relationships with client, IT and business stakeholders to ensure technology roadmaps are understood and supported.
• Work and collaborate with IT stakeholders to ensure Executive Support engagement models for support, enhancements and projects are understood and applied.
  
  

Team Development

• Lead, coach, mentor, and develop team members towards their own and organizational goals
  
  

Technology

• Lead and support the technology strategy for the executive support services team and its clients
• Act as user experience with respect to technology delivery and operations for our Senior Executives.
  
  

Qualifications

What you bring

• Relationship Builder: exceptional collaboration, relationship management, influencing and negotiation skills
• Strong IT technical abilities and skills in the areas of:
• Employee computing devices ( Mobile, Laptop, Tablet, etc.)
• Network and Security Access o Email, Google Workspace, Microsoft Office
• Operating systems (Windows, Android, IOS, Mac OSX)
• Extensive experience with cloud based collaboration technology solutions such as Google, Workspace, SLACK and Cisco Webex
• Working knowledge of Change, Incident, and Problem Management
• Understanding of project management lifecycle, practices and methodologies
• Excellent interpersonal and communications (verbal and written) skills
• In depth organization and coordination skills of event planning and execution
• Utilization of strategy and tactical analytical skills to help introduce new technology
• In depth analytical and problem solving skills to help resolve business and technical problems
• 7+ years in a senior IT operations role
• 3 to 5 years leading IT professionals
• Strong and relevant working experience leading and introducing new technology to senior executives or high impact clients
• Bachelor’s degree in Computer Science/Engineering or Post-Secondary education in Computer Science/Engineering