Learning Administration Manager

The Learning Administration Manager is a highly trained individual who will be tasked to administer the Brightspace Learning Environment of D2L’s Education and Corporate customers. The Learning Administration Manager provides a vital role in supporting the Brightspace Learning Environment while keeping customer success and satisfaction as a key business driver. Engaging with a skilled Learning Administrator allows customers to focus on mission-critical business knowing the Brightspace Learning Environment is well managed.

Major Responsibilities (How Will I Make an Impact?):

• Work as a Named Resource for a group of Strategic D2L customers in administering their Brightspace Learning Environment
• Complete D2L training to become fully Brightspace Certified
• Maintain, expand and research knowledge of the Brightspace Learning Environment, as well as other products offered by D2L
• Leverage customer relationships to create and enhance internal processes which encourage better knowledge of and attention to customer needs
• Own outcomes vs tasks
• Focus relentlessly on exceptional stakeholders’ experience
• Make clear decisions in a timely manner
• Challenge the status quo – make enhancement/improvements suggestions
• Identify conflicting priorities and take ownership for resolving them
• Treat people with respect and courtesy
• Invest time and resources to grow and develop

Competencies (What you’ll bring to the role):

• Minimum 2 years’ experience in a supporting and/or administering the Brightspace Learning Environment
• Full understanding and knowledge of the specific tasks that are required in administration of a Learning Management System (LMS) including, but not limited to the following:
  • Management of users and groups including learners, instructors, ASCs, etc.
  • Enrolment of users into appropriate courses.
  • Configuration of permissions and settings
  • Bulk course copying and editing
  • Product Consultation
  • Provide client with feedback on effective practices for implementation of tools
  • Document and report all changes for auditing.
  • Maintain and expand working knowledge of all D2L Solutions
• Demonstrated ability to complete multiple tasks concurrently and deliver results under pressure
• Strong project organizational and time management skills
• Strong relationship building skills and conflict negotiation skills
• Strong written and verbal communication skills; including the ability to present technical issues to a non-technical audience
• Strong ability to document all tasks that would be required for auditing purposes
• Self-starter, capable working independently and remotely when needed
• Ability to think critically; to identify problems and to generate, evaluate and implement solutions in real-time