Insurance Administrator

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Named as a Best Workplace™ in Canada for four consecutive years, it’s our people and the spirit they bring to the workplace that makes us such a Great Place to Work.

Together, we make a difference so our doctors can make theirs. Join us today!

DEPARTMENT: Members’ Products & Services

The Members’ Products & Services department provides Doctors of BC members with exclusive discounted consumer products and services to members. We focus on three product areas: telecommunications, insurance and Club MD, which is a members’ discount program providing deals on travel, entertainment and more.

THE TEAM:Insurance Administration

Our insurance service includes licensed, non-commissioned advisors who provide unbiased life and health insurance advice to members in no-cost consultations throughout the province. The insurance administration team supports the fulfillment of comprehensive insurance planning through the day-to-day administration of the plans. You will join a team of insurance administrators who work collaboratively to process plan applications and adjustments as accurately and efficiently as possible.

THE JOB: Insurance Administrator

Reporting to the Insurance Administration Manager the Insurance Administrator is responsible for the administrative functions of promotions, sales and renewals of programs within the suite of Insurance programs offered to Doctors of BC Members.

This role is often the first point of contact for our members who have questions or need assistance navigating the insurance application and administration process and provides excellent customer service and timely, efficient follow-up. Alongside these duties, the Insurance Administrator maintains comprehensive documentation of all interactions with members and stakeholders.

WHAT SUCCESS LOOKS LIKE

Building Relationships (I):

• Establishes and maintains relationships and alliances.
• Shares information and readily determines to whom to go for relevant information.
• Seeks assistance and feedback in the problem solving process.
• Partners with others to achieve expectations.

Communication for Results (I):

• Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving.
• Seeks and shares relevant information, opinions, and judgments.
• Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.

Initiative (I):

• Seeks out new challenges that require low to moderate risk taking and planning decisions.
• Determines the resources, team support, and technical needs necessary to enable success and procures them.
• Keeps responding to the challenge in spite of obstacles and setbacks.

Problem Solving (I):

• Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems.
• Determines the potential causes of the problem and devises testing methodologies for validation.
• Shows empathy and objectivity toward individuals involved in the issue.
• Analyzes multiple alternatives, risks, and benefits for a range of potential solutions.
• Recommends resource requirements and collaborates with impacted stakeholders.

Thoroughness (I):

• Demonstrates operational agility and renegotiates priorities as necessary.
• Uses organizational systems that result in multiple critical activities to be identified and completed on time.
• Puts systems in place and uses them to monitor and detect errors and problems.
• Tests and inspects outputs and applies quality checks prior to work submission.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• High school graduation supplemented by post-secondary education or technical training, as well as one year of related experience (life and health insurance experience preferred); OR an equivalent level or related work experience in lieu of post-secondary education may also be considered.
• Successful completion of the Certified Employee Benefits Specialist Program courses and/or Principles & Applications of Life, Health, and other Group Benefits is considered an asset.
• Knowledge of legislative requirements under the Insurance Act of each province and PIPEDA privacy law.
• Excellent interpersonal, oral communication and customer service skills
• Proficiency with basic mathematical functions and data entry.
• Strong writing skills and proven ability to develop clear, concise and comprehensive written communication
• Excellent judgment in setting priorities, identifying issues and determining action required when working under pressure and deadlines
• Adept at balancing major concurrent tasks and projects while ensuring a high degree of accuracy
• Proven ability to respond to a wide variety of issues and deal with unclear situations and conflicting demands, and to seek leadership direction and support with priority setting when needed
• Excellent computer skills using Word, PowerPoint, Outlook and Excel
• Demonstrated ability to work independently and as a member of the team

Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We do not discriminate against any applicant regardless of age, disability, gender identity, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, socio-economic background, political beliefs and affiliations, family circumstances or other irrelevant distinction.