Information Processing Technician 4

About Us

The Court Services Division of the Nova Scotia Department of Justice is dedicated to excellent service and the provision of fair and accessible administration of justice, including court administration and security.

The Division provides administrative support to the courts listed: Nova Scotia Court of Appeal, Supreme Court of Nova Scotia (including Family Division), Provincial Court, Family Court, Small Claims Court, Probate Court, and Bankruptcy Court.

The courts act independently from the government to address individual cases.

For more information on the Department of Justice Court Services please visit our

website: https://novascotia.ca/just/Court_Services/

About Our Opportunity

We are looking for someone who thrives working in a fast-paced environment, prides themselves on their organizational and problem solving skills and is results driven. You are a self starter. You can work independently/with minimum supervision and can exercise excellent judgment under pressure.

This is an opportunity to work in a unique office environment in which you will witness firsthand how your technical support to law court staff, ensures consistent and reliable access to justice for the citizens of Nova Scotia.

In this role, you will oversee operation of audio-video systems in conference rooms and courtrooms for the purpose of teleconferencing/videoconferencing for the Supreme Court and Court of Appeal.

Primary Accountabilities

Your responsibilities in this role include:

• Maintaining an IT equipment stockroom and an up-to date surplus inventory at the law courts and connectivity for daily operation of the Law Courts.

• Assisting in the planning, development, and implementation of IT initiatives by court services and support the operation of courthouse IT infrastructure

• Coordination and maintenance of ongoing internal IT upgrades, evergreen processes, and equipment destruction according to government and internal judicial policies.

• Providing 1st stage trouble shooting support to court staff hardware (setting up computers, print devices & peripherals, telecom equipment and other equipment), infrastructure

(networks) or software (web-based applications, databases, productivity software) and directing staff to appropriate digital services and ICTS supports when required.

• On a regular basis providing support in liaison with technical specialists regarding specialized recording systems for Supreme Court and Court of Appeal, completing requests for any CD/USB, DVD, digital duplication for clients, preparing analogy, invoicing account payable and delivery to clients.

• Monitoring and maintaining all court services staff printing/reproduction equipment including ongoing maintenance, ordering, distribution, and installation of toner for all printing machines designated to court administration and judicial support staff and follow all evergreen recycling and toner disposal policies for printers used by staff, public and courtrooms.

Qualifications and Experience

This is the right opportunity for you if you have completed a Information Processing Program or Computer Science Program from an accredited institution, plus 4 years technical experience.

In addition, you:

• Have knowledge of LAN resources, digital recording processes/software and the ability to operate and carry out minor repairs to all pertinent equipment.

• Have experience working with a diverse group of stakeholders including, executives, managers, business subject matter experts and service providers.

• Have strong organizational skills that facilitate managing multiple initiatives simultaneously. You must be able to work under pressure with a schedule that is prone to interruptions.

• Can work cooperatively and effectively as part of a team.

• Have strong verbal and written communication skills and-the ability to interact effectively and equally with business and technical subject matter experts.

Qualifications and Experience - con’t

• Are very reliable, punctual, and able to work with minimal supervision. You understand the importance of always maintaining a professional decorum in a formal courthouse setting while interacting daily with the public and judiciary.

• Have strong interpersonal communication skills and enjoy taking a teaching role in developing and delivering training to staff and law courts users in areas of IT/software/video conferencing and ensuring they understand government IT security, judicial escalation protocols, and best practices.

• You understand the importance of maintaining confidentiality and discretion in this role due to the types/details of information pertaining to the Courts

• Can frequently move around arranging/dismantling recording equipment, lifting heavy boxes (up to 50 lbs), and setting up video display devises.

Experience working in a customer service/IT help desk environment would be considered an asset.

Equivalency

Applicants relying on education and experience equivalencies must demonstrate such equivalencies in their application.

We will assess the above qualifications using one or more of the following tools: written examination, standardized tests, oral presentation, interview(s), and reference checks.

Additional Information

This is a temporary position with an anticipated end date of October 8, 2023

The status of the vacancy (term, temp, casual) is dependent on the start date and the overall duration of the vacancy, in accordance with the collective agreement.