Implementation Analyst/Implementation Consultant

Are you ready to make an impact and launch your career at the #8 Top Software Company of 2020?

Cvent believes that when people come together amazing things happen, relationships are built, and business gets done. This is why we have created the industry’s leading cloud-based software for managing corporate meetings, events and travel programs.

The proof of the results that we deliver is demonstrated by the customers that choose us, including over 80% of the Fortune 100, more than 10,000 small and medium businesses and over 100,000 hotels.

Join a team that helps customers deploy cutting edge virtual technology solutions!

The Implementation Analyst/Implementation Consultant is a project manager responsible for implementation of new client accounts, as well as re-engagement projects of existing client accounts.

What You Will Be Doing

• Provide consultation to clients on applying Cvent technology to meet their meeting and event management program goals
• Client management related to implementation projects
• High level of professional consultation
• Analyze current process and map future process to Cvent technology solutions
• Serve as product specialist – highly knowledgeable about all Cvent products with the ability to demonstrate, consult, configure, test, train and deploy solutions
• Provide best practices and apply industry knowledge
• Cultivate and maintain excellent peer or advisory relationship with key client contacts in positions that can significantly impact adoption
• Project management to include project planning and keeping project on track – escalate any barriers to project success
• Oversee and/or configure account including testing and refining
• Coordinate and conduct user training
• Interface with Product Development team to define and convey client requests for new system features
• Interface with Sales and Account Management teams to support sales activities where implementation expertise is a focus, and to ensure client objectives and requirements are conveyed throughout the organization during implementation projects
• Track time and profitability of implementation projects
• Eventually, serve as a mentor to newer team members
• On occasion, present at industry educational events or internally within the company as a SME on implementation-related topics

What You Will Need for this Position

• BS or BA degree or equivalent applicable experience (6 years minimum)
• 3+ years of work experience in project or client management roles, preferably in the corporate meetings industry, software or other high-tech industry. We are considering candidates within a wide range of experience, and the amount of experience will determine title for successful candidates.
• Excellent written and verbal communication skills and a positive demeanor are essential
• Strong, confident, and outgoing telephone presence and solid customer presentation skills
• Ability to be highly articulate and detail-oriented, yet able to simplify complex concepts into layman’s terms for greater understanding
• Ability to work well under pressure and maintain professionalism even in demanding circumstances
• Ability to disseminate information and organize it for further action, including an ability to discern when a situation needs to be escalated
• Experience implementing technology or automation, preferably as a member of an organization responsible for management of meetings
• Solid technological aptitude or the ability to learn technology and its application to the processes associated with corporate meetings and events
• Ability to comprehend and diagram process flows and identify opportunities to streamline and improve efficiency
• The applicant must be willing to travel approximately 15% of the time
• Experience/expertise in MS Office productivity tools such as Excel, Word, PowerPoint and Visio
• Demonstrable aptitude for learning and applying new technologies and applying general and industry specific business knowledge in a fast paced, analytical and team-oriented environment
• Eagerness to perform a range of activities as they pertain to client on-boarding and support
• Proficiency in time management, possessing the ability to manage multiple projects, responsibilities and competing priorities in a fast-paced environment
• Ability to work independently with strong organization skills, discipline, and persistence

At Cvent we celebrate, support and are committed to creating a diverse and inclusive environment. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other legally protected characteristics.

Cvent maintains a drug-free workplace.