Health Case Manager - 6 months contract

• The management of the assigned projects and/or cases;
• Adherence to the general HealthForward Inc. processes;
• Telephone support:

o Implementing call-centre programs including the provision of patient and healthcare professional bodies with telephone support. Current assistance lines focus on:
? medical information;
? disease management (including compliance, utilization, educational information on specific products/devices/delivery methods);
? compliance programs;

• Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers;
• All patient programs are based on casework methods and include a significant amount of out-bound calls;
• Document each activity in program specific database as required;
• Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager;
• Support and collaborate with other staff in the development & implementation of disease management programs including:

o Determine and clarify clinical requirements;
o Write texts, manuals or patient pamphlets;
o Develop compliance program parameters, needs assessments and protocols;

• Provide feedback regarding current protocols, database, processes, inter-departmental relationships;
• Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences;
• With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring; and
• The Health Case Manager will also be assigned other duties and tasks as required from time to time.

• A Bachelor’s degree or registered nurse (RN) diploma, or registered practical nurse (RPN) diploma, with five to seven years of Nursing experience preferred;
• Bilingualism (French and English) strongly preferred;
• 5 to 7 years of nursing experience preferred;
• Experience and background in various therapeutic areas is an asset;
• Strong patient focus;
• Professional, courteous, efficient telephone manner;
• Strong ability to multi-task;
• Must be detailed-oriented and organized;
• Ability to work under pressure;
• Working knowledge of Word, Excel and Access; and
• Experience in customer service is an asset.

Full time Affiliated Companies: Innomar Strategies