Gate Staff

Company Description

Maple Leaf Sports & Entertainment Ltd. (MLSE) is Canada’s preeminent leader in delivering top quality sport and entertainment experiences to our fans. MLSE is one of North America’s leading providers of exceptional experiences. It is the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League) and Toronto FC II (United Soccer League). MLSE owns or operates all of the venues its teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and the OVO Athletic Centre. MLSE also provides fans in Toronto incredible live music and entertainment events. MLSE strives to deliver championships to our city and our fans and bring the world to its feet.

Job Description

As a valuable member of the Guest Services Team, you will be responsible for the delivery of winning fan service to fans during a variety of events.

• Greet fans in a welcoming and friendly manner.
• Act as an ambassador for MLSE and our community.
• Retrieve & verify fans’ tickets.
• Inform fans of seat locations.
• Direct fans with special needs/ requests to Fan Service.
• Provide friendly and informed response to customer inquiries.
• Adhere to all MLSE service standards and policies including proper use/care of workplace technology, and Health & Safety requirements including applying proper PPE while on shift.
• Work in compliance with the provisions of the Occupational Health & Safety Act.
• Operate elevator as required.

Qualifications

• Available for all events at BMO Field and Scotiabank Arena. Option to work at Coca Cola Coliseum. Required to work both indoors and outdoors as well as in a variety of weather environments including cold/heat
• Available to work evenings, weekends and holidays as required
• 12 month a year availability
• Previous ticket taking/ushering experience an asset
• Excellent interpersonal and communication skills; team focused
• Work with passion and professionalism at all times
• Able to pay close attention to detail
• Critical decision making when taking care of ticket issues, customer concerns or possible emergency situations
• Able to hold and use ticket scanner weighing no more than 32ounces for duration of shift
• Able to work in a noisy, dynamic and lively environment
• Familiarity with the City of Toronto and tourist attractions an asset
• Must be flexible to work shifts weekdays as early as 4:30pm, and weekends and holidays during the day and evening
• Legally entitled to work in Canada
• Must be able to stand for duration of shift (typically 4-6 hours)
• Must be able to walk, climb stairs and navigate the venue
• Willingness to learn and apply basic technology on smartphones and social media that help elevate our team and fans’ experience and engage on Workplace – MLSE’s internal communication platform
• A winning demeanour!

Additional Information

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. Maple Leaf Sports & Entertainment Partnership will provide reasonable accommodation for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and you need an accommodation due to a disability, please email accommodations@mlse.com. Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.