Gaming Support Specialist/French Bilingual – Remote

仕事内容

Company DescriptionAre you a natural communicator and a great listener? Do you thrive on a team that’s focused on finding the best solutions for customers? Can you remain kind and supportive when customers share their frustrations?Join Us.Sutherland is now seeking bilingual (French/English) tech-savvy individuals to provide customer support and basic troubleshooting for one of our customers, the world’s largest gaming platform company.Job DescriptionIn this role, you will provide an excellent, world-class experience to customers who have questions related to product and tools and who need assistance with placing orders, updating account information and/or basic troubleshooting issues. Requests will come in via inbound calls, webchat, messaging platforms, Social Networks and email. Most communication will be between you and the customer, but from time to time, some responses may represent the client publicly (especially on social channels).At Sutherland, you can grow your own way, do interesting things, and be yourself. Our teams thrive in an environment of diversity of thought, experiences, and background – we celebrate and embrace our diversity, whole-heartedly.What We Offer

• We provide competitive pay and benefits
• You’ll be eligible for medical, dental, and vision benefits, EAP, health and wellness programs, and more
• And, Sutherland has tremendous advancement opportunities – 80% of our frontline leaders have

Qualifications

• Customer Service Experience: we look for people who can engage end-users by conveying empathy, a willingness to help, and expertise
• Excellent verbal and written English/French communication skills: candidates will complete a language test to assess fluency
• Tech Savvy: we look for individuals with a high level of comfort using many types of digital technology and can think logically and creatively to solve problems
• Written Communication Skills: when providing responses through chat and email, there is a need for accurate grammar, spelling and punctuation as well as well-structured responses
• Ability to type a minimum of 40 WPM
• Attention to detail and process adherence
• Quick adaptation to process changes as needed
• Ability to work independently, self-learner

Requirements To Work From Home

• Excellent Internet connectivity:
• Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
• Wireless and/or satellite Internet Service Providers are not compatible with our systems.
• In-house network, and a hard-wired Internet connection capable of continuously supporting outstanding call quality and high-speed response rates.
• A quiet and distraction-free, secure place to work.
• A computer with:
• 1.6 Ghz Dual Core processor (the faster the processing environment, the better)
• 4 GB RAM
• 10 GB available hard drive space
• One or more available USB ports (2.0 or greater)
• Sound/audio support
• Windows 10
• 2 - 20 inch monitors
• Wired Keyboard
• Wired Mouse
• A headset to use for training and meetings that is/has: USB; Dual ear; Noise-cancelling microphone
• A Smartphone (iOS or Android), 4 years old or newer, in which you will be able and willing to download our app that will be leveraged for company communications.

Additional InformationAbout us:As a digital transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers globally, across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 35 years.All your information will be kept confidential according to EEO guidelines.