Experience Coordinator / Community Manager

仕事内容

COMPANY PROFILE

Compass Group Canadais the leading food service and support services company in Canada with over 25,000 associates and $1.45 billion in revenues. Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent - Great People, Great Service, Great Results!

Eurestserves the Business & Industry Dining markets that include employee dining and conferencing centres, on site catering, executive dining rooms, concierge services, resident vending and other managed services. Eurest provides services to prestigious establishments that include TD, Ford Canada, Bombardier and the Government of Canada.

JOB SUMMARY

We are seeking individuals to join our existing Corporate Concierge team in the newly developed and enhanced role of Experience Coordinator.

Experience Coordinators will be the lifeline of the modern campus environment work-place, keeping tabs on the office space and the associates - with the ultimate objective of enhancing the workplace experience through community building and connectivity.

Experience Coordinators will also be key players in connecting all of the supporting services (i.e. facilities, IT, catering and conferencing, matron services etc.) to anticipate and facilitate associate needs

JOB DETAILS

1. Customer Service & Relationship Management

• Champion client tailored customer service program
• Emanate genuine customer service in all functions
• Work closely with all other hospitality services in their buildings (i.e. traditional Concierge services, food and beverage services, etc.)
• Build and maintain relationships with local vendors who can contribute to intentionally creating unique employee experiences (i.e. through events)
• Utilize strong relationship management skills to research industry trends and source new local vendors
• Liaise with all supporting departments in order to provide a seamless workplace experience in a campus environment, while trying to optimize usage of all communal spaces

2. Event Management

• Have direct oversight of on-site destination amenities (i.e. games rooms) and where applicable, manage the reservation of those spaces
• Lead event coordination of small and large-scale events for the campus, or community
• Stay up-to-date with industry standards and event trends
• Create core event concepts that align with client values and initiatives. I.e.:
• Networking events
• Charity events
• Social events
• Appreciation events
• Healthy living events
• Mentoring / motivations sessions
• Manage event budgets

3. Communication

• Coordinate and manage campus-wide communications via client mobile app, intranet site, digital screens, and analog content boards
• Create presentations for new community building proposals
• Partner with client’s Arts & Archival team to develop a rotating art schedule through the space
• Provide monthly reporting on insights and colleague feedback
• Create and coordinate distribution of campus-wide surveys
• Liaise with the appropriate parties to assist with troubleshooting technology in any destination amenity
• Manage board games in games rooms (i.e. check-in/check-out process), including the purchase and replenishment of games/materials etc.
• Coordinate group tours of amenities spaces for newly hired employees
• Perform ad-hoc activities or additional tasks

4. Premises Management

• Act as a main contact for base building security for events etc.
• Provide utilization insights
• Coordinate unique access request for visitors
• Support with access management in destination amenities
• Submit Facilities Management tickets, as required for designated spaces
• Complete daily inspections of destination amenities (i.e. Social Lounge)
• Coordinate group tours of amenities spaces on a regular occurrence for newly hired associates

QUALIFICATIONS

Required:

• 5 years of relevant experience and post-secondary degree in related field of study, or an equivalent combination of education and experience
• Previous experience in client relationship management
• Previous experience in event planning and execution
• Strong financial acumen
• Proficient in Microsoft Office programs
• Self-motivated
• Self-sufficient, resourceful and ability to excel in self-op setting
• Excellent verbal & written communication skills
• Excellent logistical and coordination skills
• Excellent analytical and problem-solving skills

Nice to Have:

• Experience with event booking software(s)
• Previous experience working in corporate office settings

Job Types: Full-time, Permanent

Salary: $65,000.00 per year

Benefits:

• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Markham, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• event coordination: 5 years (required)

Language:

• English (required)

Work Location: One location

Expected start date: 2023-02-27