EXECUTIVE DIRECTOR

Regional Medical Associates (RMA) is a not-for-profit organization whose members are full-time clinical faculty of the Faculty of Health Sciences of McMaster University. RMA provides billing, collection, accounting and business expense payment services to its members in support of the advancement of education and research related to the provision of professional health services. The provision of these services enables clinical departments in the Faculty of Health Sciences (FHS) at McMaster in administering clinical practice plans. RMA Inc. is a taxable, wholly-owned subsidiary of RMA and provides medical billing and collection services to non-member physicians on a fee-for-service basis. RMA Inc. may provide services to either part-time faculty enrolled in FHS Department Practice Plans or physicians who are not enrolled in such Practice Plans.

RMA has recently undergone an external strategy, governance and operational review to identify strategic opportunities and determine future governance, operational and technological requirements for the organization. A transformational shift in RMA governance and operations will be required to support the future direction of the company. A cultural shift will also be required focusing on continuous improvement, enhanced communications and service delivery excellence. RMA is looking for a leader to drive this transformation.

Canadian citizenship or domicile in Canada with an intention to obtain Canadian citizenship is a requirement. This is in accordance with section 16(3) of the Ontario Human Rights Code as this is the most senior executive position in the organization. RMA seeks qualified candidate from all backgrounds. We thank all applicants for their interest. Only those candidates selected for an interview will be contacted.

The Executive Director is responsible for supporting the Board President and the Board of Directors and its associated Committees. To this end the Executive Director will work under the direction of the President and RMA Board of Directors to set strategy and planning for the organization, including development and reporting on targets/metrics, as well as, managing the overall operations of RMA. The Executive Director provides administrative leadership and is accountable for the financial, physical and human resources of the organization. Stakeholder engagement (of physician customers, University and hospital partners) is a critical facet of this role and will require improved strategic communications and transparency. Development and implementation of growth strategies will be necessary to expand RMA’s customer base and services provided.

• Develop, monitor and report on RMA’s strategic plan to support the strategic transformation of the organization
• Operationalize RMA’s strategic goals and objectives

• Manage annual budget and reporting
• Utilize a continuous improvement mindset to develop standardized processes and technological infrastructure to enhance service delivery and operational effectiveness

• Deliver high quality service to physicians and customers (e.g. Faculty of Health Sciences) and develop forums to obtain and address continuous and regular feedback
• Manage stakeholder engagement, processes and relationships across the Faculty of Health Sciences, McMaster University, Alternative Funding Plans within Hamilton and McMaster University, MOHLTC, St. Joseph’s Healthcare Hamilton and Hamilton Health Sciences
• Manage the union/labour management relationship

• Set targets and monitor/evaluate performance of managers and staff
• Talent management and career progression of RMA managers and staff
• Negotiate union contract and ensure compliance with collective agreement

• Develop and deliver on a strategic communications strategy
• Build and enhance communications forums, methods and tools

• Develop and implementation growth plan for enhanced services and customers
• Develop and maintain standardized service contracts

To apply for this job, please submit your application online.