Customer Success Manager II

As the world’s largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down to earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.

About the team

We’re looking for a data-driven and strategic individual to accelerate the growth, performance, and success of our Power Hosts – some of the most important members of our host community! As Host Success II Manager, you’ll be responsible for managing, delighting, growing, and retaining some of the key members of our platform.! Our ideal candidate exhibits a strong sense of leadership, takes ownership of their responsibilities, and has a knack for problem-solving and innovation.

As a key member of a small but growing team, you will coach and guide your hosts towards identifying opportunities for growth and success on Turo.. This role provides a unique opportunity to turn data into actionable insights that you’ll leverage to help your accounts thrive. Through your coaching, you will help hosts improve their operations, increase earnings opportunities, and enhance their overall satisfaction with Turo.

We are looking for someone who’s not afraid to take on new challenges, thinks creatively and figures things out while remaining grounded and down-to-earth. If you’re ready to drive meaningful impact on the businesses of hosts across Canada, we want to hear from you!

What you will do

• Own your assigned market and manage the key hosts within it, providing ongoing coaching and support to ensure their success on Turo
• Provide recommendations to hosts on how to optimize their listings, accounts, and operations to achieve increased earnings and demand.
• Proactively analyze internal and external data to identify actionable opportunities for your accounts and help them improve their performance on Turo
• Communicate with accounts through various channels such as phone calls, SMS, email, and video calls, with the goal of fostering engagement and satisfaction through open channels of communication
• Identify and engage with key accounts within your market to gather insights
  • Apply these learnings to build hosting best practices that can be disseminated to the greater host community
• Offer resources and creative solutions to help hosts overcome challenges and grow their businesses
• As part of a small and dynamic team, be prepared to support the Host Success team in other capacities, such as live events or partner meetings.
• Develop a deep knowledge of your assigned market and become the go-to source for all information relating to hosts, supply, and trends
• Occasionally travel to your market to meet with accounts strengthening relationships and providing in-person support and guidance

Your profile

• 2+ year of lead generation, and/or prospecting experience
• 2+ years of sales experience in a high-growth environment, preferably in an account management or account success role
• Passionate about helping your accounts grow and succeed by building lasting relationships, providing guidance and solutions to complex problems.
• Data-driven problem-solving abilities, with a talent for turning data into practical insights
• Highly proficient with Salesforce, Tableau, and Excel. You should have detailed knowledge of Salesforce analytics and records.
• Demonstration of leadership and ownership: you’ve led projects, provided mentorship to other team members or accounts, and have elevated the performance of accounts by providing actionable guidance.
• Hyper-organized: excellent follow-through, attention to detail, and taking ownership of your performance.
• Ability to multi-task and thrive in a dynamic startup environment; you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision.
• Positive mental attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to our mission
• BA/BS degree or relevant equivalent qualification
• Knowledge or understanding of peer-to-peer marketplaces and the sharing economy is a nice-to-have

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