Customer Service Representative

仕事内容

2022-06-23

ENWIN Utilities Ltd. is currently accepting applications for the position of:

Customer Service Representative

(Hourly Rate $24.88 - $31.10)

Reporting to the Supervisor, Customer Care & Billing, the successful applicant will be responsible for the efficient and accurate processing for all ENWIN Utilities customer accounts and provisions of professional customer service. The duties include but are not limited to: creating, updating and closing customer accounts; verifying outstanding customer balances and billing errors; verification and promotion of customer accounts through the bill cycle stream; verification and promotion of customer accounts through the credit and collection stream; providing customers with information regarding payment options for collection of outstanding accounts; researching customer account records; interpreting meter reading reports and investigating unbilled consumption.

Hours of work are 8:00 am to 4:30 pm and will require that the successful applicant report to the office.

The Successful Applicant Must Possess The Following Qualifications

• Minimum of an Ontario Secondary School Diploma with one to two years of related experience.
• Inbound call centre experience strongly preferred.
• Knowledge of and the ability to provide answers to inquiries and concerns involving hydro and water usage and the effect on customer consumption considered an asset.
• Experience providing quality customer service in a variety of challenging circumstances.
• Ability to prioritize and manage a constantly fluctuating workload.
• Experience working with a variety of automated systems (including Microsoft Word and Excel), Outlook and office equipment.
• Knowledge of Northstar a definite asset.
• Ability to work as a team member providing assistance to co-workers and customers.
• Ability to effectively communicate orally and in writing.
• Ability to handle incoming calls pertaining to collections, maintenance of accounts (set up and closing), verifying outstanding customer balances, billing errors, and scheduling appointments for field work considered an assert.
• Ability to maintain records and update information accurately in an efficient manner
  

As a prerequisite, it is a requirement to provide proof of being fully vaccinated against COVID-19. Fully vaccinated means that you have received two doses of a two-dose vaccine or have received one dose of a one-dose vaccine, and at least fourteen days have elapsed since receiving the last dose. If you are unable to be vaccinated due to medical reasons or on the basis of creed, we would ask that you kindly provide satisfactory evidence in support of an accommodation under the Human Rights Code. Such evidence may include a medical note from your physician (if your request for an exemption is on the basis of medical reasons), or a letter from your religious leader, religious organization or other suitable documentary evidence (if your request is based on creed).

Qualified applicants may apply at https://www.applicantpro.com/openings/enwin/jobs

up to and including Friday, July 1, 2022. Please quote file EWU-22-01-040 on application. Although all applications are appreciated, only those candidates selected for an interview will be contacted.

ENWIN believes there is significant value in the diversity within our workforce and we are committed to continually enhancing and improving diversity and inclusion throughout our organization. As an equal opportunity employer, we encourage all qualified individuals to apply for employment opportunities and believe that strength flows from our individual differences and enables us to effectively serve our community.

ENWIN Utilities Ltd. provides accommodation in accordance with applicable laws through all stages of the hiring process. If you require accommodation for any part of the application and hiring process, please advise the Human Resources Department.

Job Posted by ApplicantPro