Customer Collaboration Manager

仕事内容

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge.

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere.

The one thing that’s missing? Well… you...

Description And Requirements

This is a highly visible demand planning, operations, and management role on a high-performance team whose objective is to achieve industry-leading consumer PC operations. Responsibilities include demand forecasting, supply commits, inventory planning, managing corresponding retail account operations, and consumer retail group consolidation communication. Leadership, negotiation and close collaboration with cross-functional groups such as business planning, product management, sales, marketing, supply chain, global business unit, and customer support teams are paramount to achieve key objectives.

Responsibilities:

• Accountability for Retail specific supply/demand and operations management for a major retail partner.
• E2E ownership of SKU lifecycle management including, forecasting, commits, CPFR and FGI.
• Continuously improve forecasting techniques, method, and approach with the objective of achieving optimum accuracy.
• Evolve and maintain documentation and standard operating procedures for demand planning processes and IT system requirements.
• Own and manage the supply commit process for your assigned partner.
• Support the efforts of Partner AE in fulfilling their responsibilities to sell and install Lenovo products, offerings, solutions, and services
• Effectively conduct customer briefings and recommendations, in the support and optimization of CPFR Process
• Work directly with the sales team, both inside and field sales; also interfaces with Geo executive team regularly Analyze complex or new situations; manage business solutions or implement new approaches, procedures, or processes
• Influence and advise management on critical and strategic decisions or business issue
  
  

Minimum Requirements:

• 3 + years of Retail and/or e-commerce experience in the areas of the supply chain, planning, or operations.
• 5 + years of customer interface experience.
  
  

Preferred Requirements:

• Collaborative Planning, Forecasting, and Replenishment (CPFR) management experience.
• Knowledge of manufacturing and logistics principles
• Excellent verbal, written, interpersonal communication skills are essential for all internal and external interactions
• Ability to communicate/negotiate with all levels of a customer organization, as well as with internal executives, explain critical concepts and ideas in a clear and concise manner
• Goal-oriented, operationally disciplined, and initiative-driven focused on continuous improvement.
• Strong organizational and project management skills with the ability to think strategically.
• Strong financial literacy.
• Self-starter with a strong work ethic.
• Excellent communication and presentation skills with the ability to effectively influence and communicate with executive levels of management.
• Markham - Ontario - Canada