Customer Care & Operations Coordinator

仕事内容

We are seeking an outcome-oriented, customer and people-focused professional to join our Team in the role of Customer Care and Operations Coordinator for our Vancouver office. We are looking for a leader with the ability to delight our customers through our people and continue growing the business. You champion ordinary household cleaning by delivering excellent customer service. You are operationally minded, a hands-on contributor, and a customer care guru.

AspenClean is a rapidly growing brand operating throughout Canada. We make the ordinary business of green cleaning extraordinary. We believe that every member of our team is a vital contributor to our success. Our culture is based on core values: Passion, Integrity, and Professionalism.

Your responsibilities are:

• Ensure that every customer is met with the most exceptional customer service
• Provide cost estimates and pricing to new and existing clients via phone, email, and online chat
• Dispatch, direct, and conduct regular communication with Field Employees
• Set and optimize the daily schedule of jobs while taking multiple constraints and considerations into account
• Work closely with Operations Managers to coordinate customer and Field Employee related issues
• Answer client inquiries, reviews, and feedback related to services and products
• Managing all customer emails
• Collaborate with internal teams to create digital experiences and optimize the user experience
• Build a strong brand through developing happy, hard-working Teams and executing our marketing strategy
• Support the OH&S committee in promoting a safe work environment
• Overall you’ll be an indispensable part of an exciting, growing company helping to make everything run smoothly and have fun doing it

Successful candidates will be:

• Able to multi-task and prioritize effectively
• Be proficient with computer applications and email, including Microsoft Outlook, Office, Teams, Asana, etc., and Customer Relationship Management (CRM) such as Salesforce, Shopify, etc.
• Capable of dealing with issues and complaints quickly and effectively
• Possess excellent attention to detail and problem-solving skills
• Passionate about delighting clients, and a healthy, non-toxic lifestyle
• A team player willing to involve themselves in all aspects of the business

Key attributes

• University or College degree
• Exceptional communication in English and interpersonal skills
• Computer proficiency in Microsoft Office applications, email, and some experience with Customer Relationship Management (CRMs) platforms such as Salesforce, Shopify
• Attention to details
• A valid driver’s license

Job Types: Full-time, Permanent

Pay: $45,000.00-$55,000.00 per year

Benefits:

• Dental care
• Extended health care
• Paid time off
• Vision care

Schedule:

• Day shift

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• North Vancouver, BC V7H 0A2: reliably commute or plan to relocate before starting work (required)

Education:

• Bachelor’s Degree (preferred)

Work Location: In person