Customer Care Coordinator

☞ Wallenius Wilhelmsen

見る: 152

更新日: 27-04-2024

場所: Delta British Columbia

カテゴリー: 会計/監査 運輸/物流/倉庫

業界:

ジョブタイプ: Full-time

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仕事内容

Overview:
The Customer Care Coordinatorposition provides direct support to our production team, supervisors/managers and acts as the company representative to customers and carriers, ensuring all customer requirements are met.
Job Description:
  • Respond to a variety of customer requests and special instructions in a timely and efficient manner.
  • Process customer requests via email (e.g. car destination changes, allocations, holds, rushes, etc.) and prepare daily reports using the company’s in house inventory/data system WITS On-line.
  • Maintain railcar data base by entering in railcar numbers, building rail loads by scanning tags into the system and creating outbound rail register and bills of lading for the railways.
  • Accurate and timely data entry of warranty and transport claims for all OEMs, into various computer systems.
  • Identify and correct data entry errors using appropriate quality control methods
  • Coordinate with Accounting Department on processed claims and ensure it matches with claims processed in customer systems.
  • Provide administrative support like printing of work orders and price labels, organizing and filing files, data entry etc.
  • Cross-train and support other Customer Care functions and customer accounts.
  • Troubleshoot, investigate, and take corrective action with respect to errors.
  • Make recommendations concerning new procedures and processes to increase productivity, responsiveness to customer needs, and streamline current practices.
  • Provide general data entry support across many teams on an ad-hoc basis
  • Other duties assigned

Job Requirements:
  • Computer system and data entry work experience.
  • Excellent attention to detail.
  • Strong computer skills
  • Ability to enter data into a computer data bases quickly and accurately.
  • Proficient in MS Office (Excel, Word and Outlook)
  • Strong written and verbal communication skills.
  • Ability to deal effectively with difficult customers.
  • Strong time management and organizational skills, with an ability to stay focused on assigned tasks.
  • Ability to think analytically
  • Ability to multi-task, work in a fast-paced environment, and changing priorities on short notice.
  • Ability to work independently or as part of a team.
  • Willing to work Sunday to Thursday.
  • Post-secondary and/or college education preferred
  • Logistics/Transport industry experience preferred
This is a permanent full- time position. WWS is a global company and offers highly competitive salaries and wages. Benefits include excellent vacation leave package, extended dental, vision and health insurance and an employer funded RRSP program, among others.

Pay Type : Salary
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締切: 11-06-2024

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