Collections Representative

ROLE

• Manage an assigned portfolio of customer accounts.
• Monitor and collect all past due invoices
• Contact (phone and/or email) all past due customers to resolve all issues and delinquencies and ensure prompt payment.
• Identify, resolve, and escalate in a timely manner all issues and/ or disputes to the appropriate people.
• Investigate and resolve all short payments and deductions.
• Reconcile all customer accounts and process all credit notes, offsets, and refund requests.
• Record in a clear and concise manner all collection activities / comments and contact information.
• Ensure all Accounts Receivable policies and procedures are followed.
• Provide an accurate probability of bad debts on a monthly/quarterly basis.
• Provide a high level of customer service in a professional and courteous environment.
• Provide initiative and ideas on the improvement of work processes.
• Other duties as assigned to meet team objectives.

• Adaptability
• Communication
• initiative
• Dependability
• Organization Skills
• Problem Solving
• Teamwork

• A minimum of two (2) years’ work experience for a utility provider
• A minimum of two (2) years’ work experience in Credit and Collections
• Must be proficient in MS Office
• Ability to deliver exceptional customer service and collection results in a fast paced and changing environment
• Strong written & oral communication skills
• Self-motivated, well organized and the ability to learn quickly
• Excellent interpersonal skills with experience making a high volume of collection calls
• Energetic team player

• Office environment with frequent sitting at a desk
• Manual dexterity required to use desktop computer and peripherals.
• Lifting or moving up to 10lbs may be required.

Cricket Energy Holdings Inc. and its subsidiaries have created policies and procedures to meet the required Accessibility Standards under the Accessibility for Ontarians with Disabilities Act. 2005.Our Accessibility policies are available in a number of formats. Should you wish access to these documents, please email:aoda@cricketenergy.com