Client Account Representative

☞ Kyndryl Canada Limited

見る: 176

更新日: 24-04-2024

場所: Toronto Ontario

カテゴリー: エネルギー

業界: Information Technology

ジョブタイプ: Full-time

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仕事内容

539320BR

Why Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress — dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Your Role and Responsibilities

  • Client Account Representative for one or more of our Toronto based clients
  • Focal point for delivery of SIS services and SIS daily/monthly/year end processing
  • Second level problem resolution at the application level and technical/operations level
  • Client Relationship Management - managing Client expectations and satisfaction
  • Client focal point for problem management, change management and client requests for services
  • Management and reporting of SIS contracted Service Level Agreements
  • Work efficiently in a multi-tasking environment where high attention to detail is required

Required Technical and Professional Expertise

Excellent verbal and written communication skills required
Microsoft office (word, excel, powerpoint)
Ability to work in a demanding work evironment
Problem Solving skills

Preferred Technical and Professional Experience

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Excellent customer service skills

Technologically savvy, smart, sharp, willing to learn and grow

Self motivated, attentive listener, passionate about customer success

Microsoft Office Skills - Word, Excel, PowerPoint

Securities Industry experience

Completion of industry related courses - Canadian Security Course (CSC)

Required Education

Associate’s Degree/College Diploma

Preferred Education

Associate’s Degree/College Diploma

Eligibility Requirements

Must have the ability to work in Canada without sponsorship.

Country/Region

Canada

State / Province

ONTARIO

City / Township / Village

Toronto

Being You @ Kyndryl

Kyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Other things to know

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Primary job category

Technical Specialist

Role ( Job Role )

Client Support Relations

Employment Type

Full-Time

Contract type

Regular

Position Type

Professional

Travel Required

No Travel

Company

(Y009) Kyndryl Canada Limited

Is this role a commissionable/sales incentive based position?

No
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締切: 08-06-2024

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