Claims Examiner (Hybrid Opportunity)

仕事内容

Job Title

Claims Examiner (Hybrid Opportunity)

Who are we?

Founded in 1924, Irving Oil is a family-owned international refining and marketing company with a history of long-term partnerships and relationships. With operations throughout Eastern Canada, New England and Ireland we focus on delivering quality products and exceptional service to our customers and our communities. Every day, we strive to put our good energy in action to bring families together, support the environment and local wildlife, and to create learning opportunities that empower the next generation.

Here’s What You Can Expect From Us

When you’re a part of our team, you’ll see how we bring good energy to all that we do. At Irving Oil, we strive for a work environment where each of us feels we belong, can bring our whole selves to work, and where we treat our fellow employees with kindness and respect. Together, we will support our corporate strategy, high standards and the communities where we live and work. Our collaborative approach, safety-first culture and commitment to building resilient teams helps reinforce our internal brand position where People Matter. That’s why we’re dedicated to investing in our employees’ potential, so that they can reach their career goals.

Job Description

What you can expect in a typical day

This role will assist and support in the processing of claims that are received by the company in dealing with property, marine, general liability, auto, products liability, environmental, aviation products liability, employee crime and boiler & machinery coverage. This position supports the equitable resolution to claim issues supporting cost control, customer retention and brand image.

What We Offer

• Competitive salary, bonus, and pension plan
• Flexible benefits, including a Health Spending Account
• Hybrid Work Opportunity – flexible work model that supports a blend of in-office and remote
• Wellness support, including annual wellness allowance and paid personal care days
• Paid vacation and vacation purchasing
• Personal and professional development opportunities
• Named one of Canada’s Top 100 Employers for six consecutive years
  

Your Roles And Responsibilities

• Review of Cintellate incident reports for claims or potential claims. Set up claim files with information from incident report, ADDs and other available sources. Set initial reserves.
• Work closely with Sr. Claims Examiner on the initial investigation into claim to determine preliminary extent of liability and exposure. Review all available information and contact with involved business unit managers, employees, etc.
• Assist in determining if other resources are required i.e. insurance adjusters, appraisers, environmental engineers, external contractors, external legal, etc. Assign external vendor and support their involvement to ensure the required results are achieved.
• Responsible for the managing claims by determining what is required to find a final resolution that satisfies the customer (brand) and business unit expectations. Monitor for any reserve changes (increases/decreases) to insure accuracy of financial information over the duration of the claim.
• Assist with negotiating settlements based on outcome of investigation and liability determination and advise claimants of denials when appropriate. Arrange for prompt payments (Inspyrus/ADDs).
• Support the pursuit for the recovery of damages to Company assets caused by responsible third parties.
• Work collaboratively with team with any monthly reporting for accounting purposes, claim summaries and in support of the annual renewal process
• Develop ongoing long-term relationships with external vendors that support our claim process.
• Support the requirements of the Riskonnect Claim System including changes and updates.
• Facilitate the payment process for claims and any related invoicing.
• Provide Certificate of Insurance requests to Insurance Broker, upon receipt validate for accuracy and provide to stakeholder
  

Professional Skills

• Strong prioritization skills.
• Good oral and written communication skills.
• Customer mindset.
• Works well within a team; willing to assist in areas outside own portfolio.
• Excellent time management skills and able to meet multiple deadlines.
• Good analytical skills.
• Must be able to successfully interact with a large number of people inside and outside the company in dealing with sensitive issues and successfully negotiate resolutions.
• Good Problem-solving skills
• Pursue the knowledge of Insurance industry standards, legal industry standards, and knowledge of company’s products and services.
  

Travel

• Travel is not a requirement for this position.
  

Education And Experience

• 3-5 years of experience
• Post-secondary education/equivalent with practical experience.
• Actively pursue the Insurance Institute designation (Chartered Insurance Professional), and attendance at ongoing Insurance Institute and/or insurance industry seminars.
• General understanding of insurance standards and legal issues.
  

Irving Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants.

Job Requirements - Education

Job Requirements - Work Experience

Location

Saint John, NB