Business Systems Support Analyst

About Ryerson

At the intersection of mind and action, Ryerson is on a transformative path to become Canada’s leading comprehensive innovation university. Integral to this path is the placement of equity, diversity and inclusion as fundamental to our institutional culture. Our current academic plan outlines each as core values and we work to embed them in all that we do.

Ryerson University welcomes those who have demonstrated a commitment to upholding the values of equity, diversity, and inclusion and will assist us to expand our capacity for diversity in the broadest sense. In addition, to correct the conditions of disadvantage in employment in Canada, we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons, persons with disabilities, and those who identify as women and/or 2SLGBTQ+. Please note that all qualified candidates are encouraged to apply; however, applications from Canadians and permanent residents will be given priority.

As an employer, we are working towards a people first culture and are proud to have been selected as one of Canada’s Best Diversity Employers and a Greater Toronto’s Top Employer for 2015, 2016, 2017 and 2018. To learn more about our work environment, colleagues, leaders, students and innovative educational environment

The team

Ted Rogers School of Management at Ryerson University (TRSM) is developing collaborative, creative leaders who will drive 21st century business forward while making a positive impact on society. Home to nearly 10,000 students and more than 250 industry-connected faculty, TRSM is Canada’s leading diverse, entrepreneurial business school centred in an urban learning environment. TRSM offers 12 Bachelor of Commerce degrees, two Bachelor of Health Administration degrees, the Ted Rogers MBA, Professional Masters Diplomas, Executive Education courses, and a Masters of Science in Management. TRSM is also home to 15 innovative research centres, institutes and labs www.ryerson.ca/tedrogersschool.

The Opportunity

As the Business Systems Support Analyst you will oversee the integrity of daily control and maintenance of all internal TRSM Business Systems, such as Salesforce, Blackthorn, Event Management System (EMS), TRS Catering, etc. You will provide day-to-day system administration, configuration, support and improvement of systems. You will play a major role in new system implementations, new module implementations, system enhancements and upgrades, and will provide special reporting based on end user needs for all users of the various systems, and related special projects associated with all internal TRSM systems. You will work with leaders and organizational units across TRSM to identify, develop, maintain and deploy new business processes. The Business Systems Support Analyst will also troubleshoot systems and escalate issues with third-party vendors as needed.

Qualifications
To help us learn more about you, please provide a cover letter and resume describing how you meet the following required qualifications:

• Completion of a post-secondary degree in Business Administration, Business Commerce, Information Management, Computer Science or equivalent.
• Minimum 3 (three) years of experience as business systems application administrator, specifically in a University setting.
• Experience in designing and implementing new processes and facilitating user adoption.
• Certification in Salesforce ADM 201.
• An equivalent combination of education and experience may be considered.
• Strong understanding of the Salesforce platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity.
• Knowledge of systems analysis, design, implementation, and maintenance.
• Demonstrated skill in preparing documentation, user guides and training manuals.
• Knowledge of information technology, database management and data
• Communications/networking.
• Excellent oral and written communication skills.
• A demonstrated ability to understand and articulate complex requirements.
• Excellent project management skills.
• Skills in facilitation of training sessions.
• Computer proficiency and knowledge of computers and various software application packages (e.g., Google Workspace, Word, Excel, Access, Microsoft Project, e-mail, PowerPoint, etc.)

Additional Information

Notes:

• Applicants who do not meet all of the posted qualifications may, upon the University’s sole discretion, be considered to fill a vacancy on an underfill basis.
• Candidates must have a demonstrated record of dependability/reliability and a commitment to maintain confidentiality.

We encourage all First Nations, Metis and Inuit peoples or Indigenous peoples of North America, to self-identify in their applications and also reach out to Tracey King, Indigenous Human Resources Lead for support during the selection process.

As part of the selection process, candidates may be required to complete an occupational assessment.
Applications will only be accepted online through Ryerson’s careersite.

Ryerson University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA), and aims to ensure that independence, dignity, integration and equality of opportunity are embedded in all aspects of the university culture.

We will provide an accessible experience for applicants, students, employees, and members of the Ryerson community.We are committed to providing an inclusive and barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact hr@ryerson.ca. All information received in relation to accommodation will be kept confidential.

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Important Notice Re: Job Postings during COVID-19

Following the advice of government and health authorities to slow the spread of COVID-19, all employees have been equipped to work from home until further notice. New employees will also work from home with the exception of those who have been deemed ’essential’ and are required to be on campus. All recruiting activities including interviews and onboarding are being conducted virtually.

To protect the health and safety of community members on campus and to comply with the recommendations from public health authorities and requirements of the provincial government, Ryerson, like other post-secondary institutions in Ontario, will require individuals to be fully vaccinated against COVID-19 and submit proof of vaccination to access campus or in-person university activities off campus.