Bilingual Customer Service Representative - Pointe-Claire

仕事内容

Job Description

Are you looking for a stimulating and dynamic job in the surrounding area of Pointe-Claire? Would you like to be apart of a team that believes in your potential and apart of a great company that will help you advance in your career? This is the job for you! We are currently looking for a Bilingual Customer Service Representative for one of our clients in the healthcare industry.

What Is In It For You

• Salary of $35,000-$38,000 annual
• Permanent position
• 35 hours per week - Monday to Friday - daytime schedule
• Benefits package included as of Day 1
• Two weeks vacation to start
  

What You Will Need To Succeed

• Bilingualism (French and English)
• University degree or collegial diploma (D.E.C.), or equivalent job experience
• 2 years’ experience in a customer service team or call centre
• Ability to multi-task phone, data entry and customer service in a challenging and fast-paced environment
• Able to organize own workload, prioritize and meet deadlines
• Demonstrated customer focus, service orientation and results oriented
• Excellent interpersonal, written, and verbal communication skills
• Details oriented
  

A day in the life of a Bilingual Customer Service Representative:

• Respond to all escalations from incoming calls, chat and emails from our client base
• Manage all failed faxes being sent from our client
• Instrumental in maintaining the physician database up to date and accurate, while following all specified rules for registration to ensure compliance
• Communicate with physicians, other healthcare professionals, client sales/service representatives, patients, consumers etc.
• Verify accuracy of order request form for proper completion and determine if information requires clarification or contains any reportable information and submit to order processing team
• Identify reasons for letter generation and complete the letter submission process as well as the reminder process
• Complete daily order fulfilment for certain fulfilment programs
• Complete the weekly fax notifications for order submission
• Perform certain data entry tasks for disbursement entry, task logging and auditing
• Manage program returns/undeliverables
• Maintain systems to ensure that there are no issues with orders to which have already been entered
• Report any potential issues to the Team Manager
• May act as a backup for other staff members
• Log and escalate complaints to the appropriate channels