Assistant Spa Director

仕事内容

Willow Stream spa at The Fairmont Banff Springs is at the forefront of the spa industry, offering first-class pampering surrounded by majestic mountain beauty. Our environment captures the spirit and ambience of the mountains and reflects the image and elegance of The Fairmont Banff Springs. Our breathtaking Spa is 42,000 square feet and is rated the best spa in Canada according to Spa Magazines readers.

The Assistant Spa Director is responsible for the daily leadership of spa operations including guest service, cleanliness and colleague engagement. The position will monitor and manage all productivity and expenses while looking to capitalize on all revenue opportunities, in keeping with the positioning of Willow Stream.

Covid-19 Safety Policy: In order to keep our employees and the general public safe from the threat of Covid 19 and the rise of variants in the community, the Hotel has implemented a Covid-19 Safety Policy.

What Is In It For You

• Direct operations of the facility, including short and long range strategic planning for spa operations.
• Lead the Spa in establishing and executing departmental goals.
• Manage, train, and motivate all colleagues reporting to this position.
• Serve as a link between the hotel and the spa industry by maintaining thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Ensure effective scheduling of all spa colleagues while managing productivity and guest service.
• Implement effective staff training plans for all areas of spa operations.
• Offer support and supervision for all spa departments as required including: Body Technicians, Salon and Aesthetics, Boutique, Reservations, Reception, Facility Operations and Fitness.
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Support adherence of standard operating procedures and policies for each department.Manage the recruitment, development and training of all departments.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model all safety procedures and practices for spa colleagues.
• Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety
• Assist in the development of departmental emergency procedures.
• Assist in the development of annual budgets within the facility.
• Review daily productivity and approve payroll.
• Review expenditures to ensure they are in keeping within the operating budgets.
• Create accurate monthly spa treatments forecast and month end financial commentary.
• Conduct development and performance management discussions as required.
• Assist leaders in establishing short and long term goals and review status of each goal on a monthly basis.
• Conduct developmental performance appraisals in a timely manner.
• Ensure the facility is in peak condition at all times.
• Carry out any other duties and responsibilities as assigned.
  

What You Will Be Doing

Reporting to the Spa Director, responsibilities and essential job functions include but are not limited to the following:

• Direct operations of the facility, including short and long range strategic planning for spa operations.
• Lead the Spa in establishing and executing departmental goals.
• Manage, train, and motivate all colleagues reporting to this position.
• Serve as a link between the hotel and the spa industry by maintaining thorough knowledge of competitors, including location, product offering, pricing, promotions and sales techniques.
• Take a leading role in resolving any and all guest concerns by role modeling professional service delivery.
• Ensure effective scheduling of all spa colleagues while managing productivity and guest service.
• Implement effective staff training plans for all areas of spa operations.
• Offer support and supervision for all spa departments as required including: Body Technicians, Salon and Aesthetics, Boutique, Reservations, Reception, Facility Operations and Fitness.
• Ensure effective and timely communication among all spa departments and throughout the Hotel through weekly/monthly departmental communication meetings.
• Support adherence of standard operating procedures and policies for each department.Manage the recruitment, development and training of all departments.
• Create a visual presence within department for all spa staff via regular facility walk-throughs.
• Role model all safety procedures and practices for spa colleagues.
• Have complete understanding of and adhere to all company policies and rules including those relating to Fire, Hygiene and Safety
• Assist in the development of departmental emergency procedures.
• Assist in the development of annual budgets within the facility.
• Review daily productivity and approve payroll.
• Review expenditures to ensure they are in keeping within the operating budgets.
• Create accurate monthly spa treatments forecast and month end financial commentary.
• Conduct development and performance management discussions as required.
• Assist leaders in establishing short and long term goals and review status of each goal on a monthly basis.
• Conduct developmental performance appraisals in a timely manner.
• Ensure the facility is in peak condition at all times.
• Carry out any other duties and responsibilities as assigned.
  

Your Experience And Skills Include

• Bachelor’s Degree in Business Administration or Hospitality/Spa Management an asset.
• Experience in the hospitality industry an asset.
• Human resources experience an asset.
• Previous experience is an asset.
• Minimum of 2 years experience in an Assistant Manager or Department Head position in a resort spa or related field.
• Standing and walking throughout shift - 50% of time
• Sitting at a desk, computer work – 50% of time
  

Your Team And Working Environment

• Fast-paced, upscale, luxury hotel
• Close proximity to multiple ski resorts in winter and world-renowned hiking trails in summer
• Hospitality employees worldwide making this a great place to develop lifelong connections
  

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

APPLY TODAY: For more information on working and living in Banff, please visit www.banffspringsjobs.com.

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