Administrative Assistant (Accounting and Client Relations)

仕事内容

Biolantic Services Inc. is a leading Healthcare Technology Management company headquartered in St. John’s, NL, with an extensive presence across Eastern Canada. Our expertise lies in providing comprehensive biomedical solutions to a diverse clientele, including private clinics, hospitals, OEMs (Original Equipment Manufacturers), and distributors.

Our mission is clear: to deliver professional, top-quality services with a customer-centric approach. We are not just in the business of maintaining medical equipment; we are in the business of enhancing the quality of healthcare across Canada.

At Biolantic Services Inc., we don’t just offer jobs; we provide a platform for your professional growth and personal fulfillment. Here, your skills and passion will be nurtured, your dedication recognized, and your potential unleashed. Join us, and you’ll be part of a team that’s not just shaping the future of biomedical services but also contributing to the well-being of communities across Canada. The foundation of our success is built on our incredible team and a vibrant culture that promotes a sustainable and enjoyable work environment, offering ample prospects for advancement within our flourishing company.

Responsibilities:

Accounting

• Prepare payroll
• Invoice clients
• Prepare financial statements and reports
• Perform clerical duties, such as maintaining filing and record systems
• Producing reports as required to assist analysis
• Liaison with Operations Manager to ensure accurate and timely completion of invoice
• Liaise with external accounting firm to ensure accurate bookkeeping
• Manage Accounts Receivable
• Manage Accounts Payable
• Assist with monthly tax account reconciliations
• Prepare bank reconciliations
• Data entry
• Monitor customer satisfaction
• Other duties as assigned

Customer Service

• Serve as the primary point of contact for client queries and requests.
• Deliver high-quality customer service by understanding and addressing client needs.
• Communicate with clients through various channels like phone, email, and in-person.
• Maintain accurate records of client interactions and feedback.
• Analyze client data to improve service and prepare reports for management
• Liaise with other departments to meet client needs and resolve service issues.
• Coordinate with sales and marketing teams for client opportunity identification.
• Adhere to company policies and industry regulations in all client interactions.
• Stay informed about industry trends and best practices in client management
• Engage in professional development related to client relations.
• Share knowledge and best practices with team members to enhance client service.

Qualifications:

• College Diploma with a focus in Accounting preferred
• Excellent Customer Service skills
• 2 years of accounting experience preferred but not required
• Exceptional computer skills, experience with MS Office
• Detail oriented with the ability to multitask
• Ability to excel in a deadline-oriented environment
• Excellent written and verbal communication skills
• Ability to work on a team in a fast-paced environment
• Experience with Quickbooks Online an asset

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Paid time off
• Vision care

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus pay

Work Location: In person