Team Leader - Projects (IT)

Contenuto del lavoro

As part of Bruyère you will be contributing to fulfilling our Mission which is committed to improving the quality of life of our patients and residents by living our values of respect, compassion, collaboration, accountability and learning.

Function summary

Reporting to the Manager, Projects, Information Systems:

Oversee the activities of the project team members to ensure that they deliver excellent customer service and provide customer guidance.

Meet all customer expectations and keeps track of activities which include incoming requests, and incident management.

Be responsible for creating and implementing support to all customers’ queries, assisting the manager with team performance, and helping review and refine customer services with the support of their manager.

Collaborate with the organization’s managers to brainstorm on ideas to enhance good customer experience in the organization and to ensure the general growth of the organization.

Provide the same day to day detailed and comprehensive IS support to customers as does the members of his/her team and be available to back fill in their absence.

Report activities and observations to the team’s manager and assists in finding resolutions to all outstanding issues.

Bring forth their expertise to the table to mentor and groom junior members in the team, teach them the rudiments of the job, assign tasks to them, and help the manager evaluate their performance to determine their level of learning.

Commit to living the Mission and Values of Bruyère.

Commit to patient and resident safety, on-going learning and continuous quality improvement.

Required qualifications

• Minimum of Three (3) years of accredited community college diploma in a Computer/ Information Systems field or equivalent experience in an IS project role
• University diploma in a related field would be considered an asset
• Three to five (3-5) years of relevant experience: working with applications, troubleshooting, supporting, implementing IS and IT systems
• Experience with an Electronic Patient Record (EPR) is preferred
• Project Management Professional (PMP) certification (or actively pursuing) or equivalent is preferred

• Proven record of achievement as a project manager

• Advanced computer skills
• Basic Medical terminology

Position key competencies

• Ability to showcase good leadership skills to carry team members along
• Excellent customer service skills and ability to establish positive working relationships with internal and external stakeholders and partners
• High level of initiative - flexibility, ability to multi-task, to effectively prioritize and meet deadlines in a fast-paced, high volume environment
• Excellent skills in managing systems implementation, estimating, planning and scheduling project activities and team resources
• Proficiency to work and collaborate efficiently in a team or organizational environment
• Strong problem solving and analytical skills and proven capability of exercising sound judgment to identify and initiate action in the resolution of sensitive, complex and competing issues
• Demonstrated ability to adapt quickly to change initiatives and to promote them within the team
• Coaching and knowledge transfer skills
• Capacity to provide advice for complex or unusual situations
• High level of professionalism
• Ability to exercise discretion and operate with confidentiality

• Excellent communication skills – both written and verbal, in French and English

Additional information

This position offers the possibility to work both on site and from home.

All applicants must provide a recent CV, and a cover letter that clearly indicate that they meet the required qualifications. Copies of their degrees and certification, if applicable, must also be included.

Bruyère promotes the principles of diversity and inclusion and adheres to the Employment Equity Act. Bruyère is committed to developing inclusive, barrier-free selection processes and work environments. If contacted regarding this competition, please advise the departmental official of the accommodation measures which may be required to enable you to be assessed in a fair and equitable manner.

All Bruyère employees are required to provide proof of full vaccination as per our Enhanced COVID-19 Immunization policy.

#BCCO

Job Types: Full-time, Permanent

Salary: $81,083.00-$96,931.00 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site gym
• Paid time off
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Day shift

Education:

• DCS / DEC (preferred)

Experience:

• applications, troubleshooting IS and IT systems: 3 years (required)
• Project management: 2 years (preferred)

Language:

• English (required)
• French (preferred)