Strategy & Operations Associate

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About the company

Neighbourly North is building the future of the lodging industry North of 60°. We are in our 3rd year of building a managed marketplace for furnished rental properties to craft inspiring travel experiences for hundreds of guests to Northern Canada each month.

We pride ourselves as a local alternative to Airbnb and VRBO and stand by our principles of building Consistency, Connection and Community in every interaction. Our passion for this business lies in our pride as Northerners. We have the privilege of not only calling the North our home but getting to show it off to the world every day.

Our platform is built for the future of consumer traveller needs by combining our marketplace with value-add services like professional housekeeping, 24/7 customer service, and community-led brand values in a digital-first format, all powered by technology.

To attract the very best individuals, we offer competitive salaries, benefits, and vacation, plus meaningful equity compensation in a meritocratic environment.

About the job

Neighbourly North is looking to complement the existing team with a passionate and motivated individual who will thrive in an unstructured and high-growth start-up environment. This analytical individual will touch all sides of our business, with a focus on local operations, including:

• Customer success and relationship management
• User experience mapping and design
• Value proposition development
• Field operations team management
• New market entry strategy

Ideal qualifications for this position

• University degree in Business, Arts, or STEM
• Minimum 2-3 years experience in a business or professional corporate setting
• Highly effective in written and verbal communication
• Very strong competency with Microsoft Office Suite (PowerPoint, Excel, Outlook, Word, OneDrive, Forms)
• Effective project management and planning skills
• High attention to detail
• Must be passionate about travel, promoting meaningful travel, and promoting the Northern Territories as a premier travel destination