Software Support Analyst - Remote

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JOB DESCRIPTION

Quadient is offering a challenging technical position, that will allow you to further develop your skills and grow professionally, while working in a fun, stimulating and supportive environment. The best fit for this highly successful collaborative team is someone who has a can-do attitude, is flexible, solution driven, and highly dedicated to providing high quality customer service. The successful candidate will be provided with ample full-time comprehensive training to support their learning, skills and transition to the role and company culture. Responsibilities: Perform general software support duties such as but not limited to: First line of support for problem/incident determinationProactively adhere to Problem/Incident management proceduresDevelop and maintain customer relationships ensuring expectations are met, issues are resolved, and satisfaction is guaranteedEnsure consistent personal development and understanding of company products and servicesProvide high quality exceptional customer service using effective, professional, proactive and follow through communicationCollect information to analyze and evaluate problem/incident tickets, performing setups and duplication of customer reported issuesAct as a role model for technical competence, helpfulness and facilitation of learningPerform scheduled tasks as requiredQualifications: Post-secondary degree in computer science, information technology or related discipline1 to 3-year(s) experience in help desk/customer supportExtended experience with any or all the following: Windows, Linux or Mac based setup, configuration, and command-line scriptingExperience with common network protocols and services including TCP, UDP, DNS, DHCP, HTTP(S) and LDAP(S)Scripting fundamentals (HTML, JavaScript, C, C++)Database fundamentals (MSSQL, Oracle)Web server fundamentals (Apache, IIS, etc.)Preference of Customer Communication Management and/or print industry experienceMust be enthusiastic, driven and possess a positive attitudeHighly motivated and willing to take on new challengesVery strong written and verbal communication skillsAbility to work in a collaborative environmentSelf-starter and team player with strong interpersonal skills and customer service orientationAbility to multi-task, adapt to changing priorities, and deliver on time-sensitive deadlinesA sharp eye for detail and a logical and analytical mindNICE TO HAVES: French language skills - capable of maintaining a technical conversationProject Management or Consulting experiencePublic Cloud Computing (AWS, Azure, Oracle) experienceQuadient CanadaWe thank all applicants in advance for their interest but regret that only candidates under consideration will be contacted. We are an equal opportunity employer.Quadient Canada is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age.As part of our commitment to accessibility for all persons with disabilities, Quadient Canada welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.