Sherbrooke_Case Coordinator_PA- EN

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Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

As a Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

• Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information;
• Open the initial claim and refer the person to the most suitable healthcare providers;
• Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions;
• Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and training do you need?

• A high school diploma combined with experience in customer service;
• Work experience in customer service, telecommunications, or in the medical field;
• Excellent verbal and written communication skills in French and English.
• Any other language is considered an asset;
• Proficiency in the Microsoft suite of products;
• Ability to work efficiently with people in a fast-paced, team-based environment;
• Good problem-solving skills;
• Available days, evenings and weekends;
• Show empathy, understanding, patience and attention to detail, while being professional and resourceful.
  

We offer you

• Possibility to work remotely if not near any of our offices;
• Competitive vacation package ;
• An extensive benefit package that includes health, dental, life and travel insurance, as well as a retirement savings plan;
• A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more;
• A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness;
• Many opportunities for advancement, development and financial assistance to employees who wish to continue their education. To get a taste of the Global Excel life and for more information on our company, please visit our Facebook and Instagram pages, as well as our website, and our LinkedIn profile: