Service Coordination Specialist (Regular Part Time)

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Acclaim Health announces the availability of one (1) Regular Part Time Service Coordination Specialist position working in the Speers Road office in the Private Care department. This position requires the individual to work every other weekend plus be available to work a minimum of two (2) shifts per week, as well as Statutory Holidays on a rotational basis. These shifts could vary from days and/or evenings depending on business needs.

PRIMARY FUNCTIONS :
Receives inquiries and provides information to customers about private care services

Initiates the Private Care referral form in AlayaCare and schedules first visit with Manager, Private Services

Performs phone calls (safety check) to patients/clients as part of purchased services

Organizes and schedules private care staff according to responsiveness, patient’s/client’s needs and expectations, care requirements, cost effectiveness, ESA and reasonable travel routes

Verifies and completes shift approvals for all private care staff

Collaborates with other Service Coordination Specialists in scheduling and coordinating multidisciplinary private services

Communicates complex patient/client information or situations to the Director, Private Care and Customer Service for ongoing management

Communicates effectively with staff and patients/clients

Data enters client information into the electronic health record

Assists the accounting department in the billing process

In collaboration with the Director, Private Care and Customer Service, performs quality service surveys with active patients/clients

Respond to patients/clients issues/complaints in a timely manner and directs to appropriate personnel for resolution

Works in a manner that ensures patient/client safety

Prepares statistical information as required

Maintains an accurate and confidential filing system

POSITION REQUIREMENTS :
Minimum 1 to 2 years’ office and customer service experience

One-year Community College, Business Administration Program or equivalent.

Strong communication and interpersonal skills.

Effective listening skills.

Working knowledge of Microsoft Office and AlayaCare.

Knowledge of the organization and services.

Good organizational skills.

Proven ability to multi-task and meet deadlines.

Demonstrated ability to work independently and collaboratively as a team member.

Please note - only those applicants selected for interview will be contacted.

Acclaim Health is an equal opportunity employer.

Should you require accommodation during the recruitment and selection process, please inform Human Resources so we can ensure your equal participation in this process.

Job Type: Part-time